ShareFile Upload/Download Servers Test

ShareFile allows administrators to choose in which storage zone they prefer to store corporate data. Administrators can choose Citrix-managed (public) secure cloud storage options and/or customer-managed (private) storage zones.

With Citrix-managed storage zones, customers can place their data in a choice of worldwide locations managed by Citrix. They can choose between Microsoft Azure and Amazon Web Services enterprise-class datacenters.

With customer-managed StorageZones, IT can place data in the organization’s own datacenter to help meet unique data sovereignty and compliance requirements or leverage Microsoft Azure cloud storage.

The true test of the efficiency of a storage zone lies in its easy, uninterrupted, and rapid access. Therefore, to understand which storage zone is most efficient and is best suited for their storage requirements, administrators should periodically check the accessibility of every storage zone, measure the time it takes to connect to each zone, and compare these parameters across all zones. This is where the ShareFile Upload/Download test helps. This test auto-discovers the storage zones configured on ShareFile and reports the availability and access time of each storage zone. By comparing the metrics reported by this test across storage zones, administrators can accurately pinpoint the following:

  • Available and unavailable storage zones;
  • The storage zone that can be accessed quickly;
  • The storage zone that takes a long time to be accessed.

Target of the test : Citrix ShareFile

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each storage zone monitored

Configurable parameters for the test
  1. Test period - How often should the test be executed
  2. Host - The host for which the test is to be configured.
  3. port – The port at which the host listens. By default, this is NULL.
  4. email id – Provide the email ID of the Sharefile user with ‘Admin’ access to Sharefile. The credentials of this user are necessary for enabling this test to connect to the Sharefile REST API, running API commands, and pulling out metrics.  
  5. password – Specify the password associated with the configured email id
  6. CONFIRM PASSWORD – Confirm the password by retyping it here.
  7. ssl – Indicate whether/not Sharefile is SSL-enabled. By default, this flag is set to Yes.
Measurements made by the test
Measurement Description Measurement Unit Interpretation


Indicates whether/not this storage zone is online.


The values that this measure reports and their corresponding numeric values are listed in the table below:

Measure Value

Numeric Value






By default, this measure reports the Measure Values discussed in the table above. However, in the graph of this measure, the status of a storage zone is indicated using the numeric equivalents only.

Response time

Indicates the time taken to connect to this storage zone.


A high value indicates slowness in connecting to the storage zone. Compare the value of this measure across storage zones to know which storage zone is the quickest and which is the slowest to access. Once the slow storage zones are identifies, you may want to investigate the reasons for the slowness.