ShareFile Zones Test

To know the number, names, and types of storage zones that have been configured on ShareFile, administrators can use the ShareFile Zones test.

Target of the test : Citrix ShareFile

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Citrix ShareFile account that is monitored

Configurable parameters for the test
  1. Test period - How often should the test be executed
  2. Host - The host for which the test is to be configured.
  3. port – The port at which the host listens. By default, this is NULL.
  4. email id – Provide the email ID of the Sharefile user with ‘Admin’ access to Sharefile. The credentials of this user are necessary for enabling this test to connect to the Sharefile REST API, running API commands, and pulling out metrics.  
  5. password – Specify the password associated with the configured email id
  6. CONFIRM PASSWORD – Confirm the password by retyping it here.
  7. ssl – Indicate whether/not Sharefile is SSL-enabled. By default, this flag is set to Yes.
  8. DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Total zones

Indicates the total number of storage zones that have been configured.



Private zones

Indicates the number of private zones that have been configured.


With customer-managed or private StorageZones, IT can place data in the organization’s own datacenter to help meet unique data sovereignty and compliance requirements or leverage Microsoft Azure cloud storage.

Use the detailed diagnosis of this measure to identify the private zones that have been configured.

Public zones

Indicates the number of public zones that have been configured.


Public zones are Citrix-managed zones, which allow customers to place their data in a choice of worldwide locations managed by Citrix. They can choose between Microsoft Azure and Amazon Web Services enterprise-class datacenters.

Use the detailed diagnosis of this measure to identify the public zones that have been configured.

Storage centers

Indicates the number of storage centers that have been configured.


ShareFile Storage Center extends the ShareFile Software as a Service (SaaS) cloud storage by providing a ShareFile account with on-premises private storage, referred to as StorageZones. A ShareFile Storage Center is a private single-tenant storage system maintained by a customer and can be used only by that customer’s ShareFile account.