Citrix Clients Test

This test measures the client connections to and from a Citrix server. This test is disabled by default.

This test is disabled by default. To enable the test, go to the enable / disable tests page using the menu sequence : Agents -> Tests -> Enable/Disable, pick the desired Component type, set Performance as the Test type, choose the test from the disabled tests list, and click on the < button to move the test to the ENABLED TESTS list. Finally, click the Update button.

Target of the test : Any Citrix server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for every server being monitored

Configurable parameters for the test
  1. TEST PERIOD – How often should the test be executed
  2. Host – The host for which the test is to be configured
  3. Port Refers to the port used by the Citrix server 
  4. serverip - By default, the SERVERIP field will display the IP address of the Citrix server.
  5. DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Current connections:

The number of TCP connections currently established by clients to the Citrix server


This measure directly indicates the loading on the Citrix server from clients. Typically one connection is established per active session to the Citrix server.

New connections added:

The number of new TCP connections initiated by clients to the Citrix server during the last measurement period


Tracking the new connections over time can provide an indication of when clients login to the Citrix server. A spurt of connections and disconnections may be indicative of sporadic failures of the Citrix server.

Old connections removed:

The number of TCP connections that were removed because the clients may have disconnected from the Citrix server during the last measurement period


A large number of sudden connection drops may be early warning indicators of problems with the Citrix server.

Avg duration of current connections:

The average time from when a connection is established to when the corresponding connection is disconnected.  The duration of a connection is measured from its start time to the current time. The accuracy of this measurement is limited by the frequency at which this test is run. 


This value can provide an indicator of how long clients stay connected to a Citrix server. This information together with the number of simultaneous clients can be useful for capacity planning in Citrix environments (i.e., how to size the Citrix server). The detailed diagnosis capability, if enabled, lists the clients currently connected to the Citrix server.