Ticket Request Status Test

Once a user logs in to the Citrix web interface, he/she receives a list of applications to which they have access. When the user chooses one of the applications to open, the request is received by the web interface and forwarded to the local XML service. The XML service then asks the IMA service for the IP address of the least busy server that has the requested application published on it. The IMA service may have to contact the data collector for this information. In turn, the IMA service on the least loaded server contacts the terminal services on this system to obtain a ticket which provides the user with the permission to access the requested application.

This test reports the health of the Citrix XML Service by generating the requested ticket.

Target of the test : Any Citrix server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for every server being monitored

Configurable parameters for the test
  1. TEST PERIOD – How often should the test be executed
  2. Host – The host for which the test is to be configured
  3. Port – Refers to the port used by the Citrix server
  4. health monitor test path - Citrix Virtual Apps is bundled with a Health Monitoring and Recovery (HMR) test pack, which provides a standard set of tests that can be configured to monitor the health of many Virtual Apps components and report failures. Since the eG agent runs one of the HMR tests to check whether the Citrix server could obtain a ticket or not, you need to configure the eG agent with the full path to the folder containing the HMR test pack. By default, the health monitor test path is set to default. This implies that the eG agent runs the HMR test from its default location, which is: C:\Progra~1\Citrix\HealthMon\Tests\Citrix. However, if the HMR test pack is available in a different location in your Citrix environment, then indicate that location in the health monitor test path text box. For instance, your specification can be: C:\LocalDir\Citrix\HealthMon\Tests\Citrix.
Measurements made by the test
Measurement Description Measurement Unit Interpretation


Indicates whether the Citrix server could obtain a ticket or not.


This measure reports the value Success if the Citrix server could obtain a ticket, and reports the value Failure if the server was denied a ticket.

The numeric values that correspond to the above-mentioned states are as follows:

State Numeric Value
Success 0
Failure 1


By default, this measure reports the above-mentioned states while indicating whether the Citrix server could obtain a ticket or not. However, the graph of this measure will represent success and failure using the numeric equivalents - i.e., 0 and 1 - only.