XEN user - To enable the eG agent to connect to the XenServer API for collecting statistics of interest, this test should login to the XenServer as a root user. Provide the name of the root user in the XEN USER text box. Root user privileges are mandatory when monitoring a XenServer 5.5 (or below). However, if you are monitoring XenServer 5.6 (or above) and you prefer not to expose the credentials of the root user, then, you have the option of configuring a user with pool-admin privileges as the xen user. If you do not want to expose the credentials of a root/pool-admin user, then you can configure the tests with the credentials of a xen user with Read-only privileges to the XenServer. However, if this is done, then the Xen Uptime test will not run, and the Xen CPU and Xen Memory tests will not be able to report metrics for the control domain descriptor. To avoid such an outcome, do the following before attempting to configure the eG tests with a xen user who has Read-only privileges to the XenServer:

• Modify the target XenServer’s configuration in the eG Enterprise system. For this, follow the Infrastructure -> Components -> Add/Modify menu sequence, pick Citrix XenServer as the Component type, and click the Modify button corresponding to the target XenServer.
• In the modify component details page that then appears, make sure that the os is set to Xen and the Mode is set to ssh.
• Then, in the same page, proceed to provide the User and Password of a user who has the right to connect to the XenServer console via SSH.
• Then, click the Update button to save the changes.

Once this is done, you can configure the eG tests with the credentials of a xen user with Read-only privileges.

ssl - By default, the Xen Server is not SSL-enabled. This indicates that by default, the eG agent communicates with the XenServer using HTTP. Accordingly, the ssl flag is set to No by default. If you configure the XenServer to use SSL, then make sure that the SSL flag is set to Yes, so that the eG agent communicates with the XenServer using HTTPS. Note that a default SSL certificate comes bundled with every XenServer installation. If you want the eG agent to use this default certificate for communicating with an SSL-enabled XenServer, then no additional configuration is required. However, if you do not want to use the default certificate, then you can generate a self-signed certificate for use by the XenServer. In such a case, you need to explicitly follow the broad steps given below to enable the eG agent to communicate with the XenServer via HTTPS:

• Obtain the server-certificate for the XenServer
• Import the server-certificate into the local certificate store of the eG agent

For a detailed discussion on each of these steps, refer to the Troubleshooting section of this document.

INSIDE VIEW USING - By default, this test communicates with every VM remotely and extracts “inside view” metrics. Therefore, by default, the INSIDE VIEW USING flag is set to Remote connection to VM (Windows).

Typically, to establish this remote connection with Windows VMs in particular, eG Enterprise requires that the eG agent be configured with domain administrator privileges. In high-security environments, where the IT staff might have reservations about exposing the credentials of their domain administrators, this approach to extracting “inside view” metrics might not be preferred. In such environments therefore, eG Enterprise provides administrators the option to deploy a piece of software called the eG VM Agent on every Windows VM; this VM agent allows the eG agent to collect “inside view” metrics from the Windows VMs without domain administrator rights. Refer to Configuring Windows Virtual Machines to Support the eG Agent’s Inside View Using the eG VM Agent for more details on the eG VM Agent. To ensure that the “inside view” of Windows VMs is obtained using the eG VM Agent, set the INSIDE VIEW USING flag to eG VM Agent (Windows). Once this is done, you can set the DOMAIN, ADMIN USER, and ADMIN PASSWORD parameters to none.

DOMAIN, ADMIN USER, ADMIN PASSWORD, and CONFIRM PASSWORD - By default, this test connects to each virtual guest remotely and attempts to collect “inside view” metrics. In order to obtain a remote connection, the test must be configured with user privileges that allow remote communication with the virtual guests. The first step towards this is to specify the DOMAIN within which the virtual guests reside. The ADMIN USER and ADMIN PASSWORD will change according to the DOMAIN specification. Discussed below are the different values that the DOMAIN parameter can take, and how they impact the ADMIN USER and ADMIN PASSWORD specifications:

• If the VMs belong to a single domain : If the guests belong to a specific domain, then specify the name of that domain against the DOMAIN parameter. In this case, any administrative user in that domain will have remote access to all the virtual guests. Therefore, an administrator account in the given domain can be provided in the ADMIN USER field and the corresponding password in the ADMIN PASSWORD field. Confirm the password by retyping it in the CONFIRM PASSWORD text box.

• If the guests do not belong to any domain (as in the case of Linux guests) : In this case, specify "none" in the DOMAIN field, and specify a local administrator account name in the ADMIN USER below.

  Prior to this, you need to ensure that the same local administrator account is available or is explicitly created on each of the virtual machines to be monitored. Then, proceed to provide the password of the ADMIN USER against ADMIN PASSWORD, and confirm the password by retyping it in the CONFIRM PASSWORD text box.

  If key-based authentication is implemented between the eG agent and the SSH daemon of a Linux guest, then, in the ADMIN USER text box, enter the name of the user whose <USER_HOME_DIR> (on that Linux guest) contains a .ssh directory with the public key file named authorized_keys. The ADMIN PASSWORD in this case will be the passphrase of the public key; the default public key file that is bundled with the eG agent takes the password eginnovations. Specify this as the ADMIN PASSWORD if you are using the default private/public key pair that is bundled with the eG agent to implement key-based authentication. On the other hand, if you are generating a new public/private key pair for this purpose, then use the passphrase that you provide while generating the pair. For the detailed procedure on Implementing Key-based Authentication refer to Troubleshooting the Failure of the eG Remote Agent to Connect to or Report Measures for Linux Guests.

• If the guests belong to different domains - In this case, you might want to provide multiple domain names. If this is done, then, to access the guests in every configured domain, the test should be configured with the required user privileges; this implies that along with multiple DOMAIN names, multiple ADMIN USER names and ADMIN PASSWORDs would also have to be provided. To help administrators provide these user details quickly and easily, the eG administrative interface embeds a special configuration page.

  To access this page, simply click on the Click here hyperlink that appears just above the parameters of this test in the test configuration page. To know how to use the special page, refer to Configuring Users for VM Monitoring.

• If the INSIDE VIEW USING flag is set to ‘eG VM Agent (Windows)’ - In this case, the inside view can be obtained without domain administrator privileges. Therefore, set the domain, admin user, and admin password parameters to none.

IGNORE VMS INSIDE VIEW - Administrators of some high security XenServer environments might not have permissions to internally monitor one/more VMs. The eG agent can be configured to not obtain the 'inside view' of such ‘inaccessible’ VMs using the IGNORE VMS INSIDE VIEW parameter. Against this parameter, you can provide a comma-separated list of VM names, or VM name patterns, for which the inside view need not be obtained. For instance, your IGNORE VMS INSIDE VIEW specification can be: *xp,*lin*,win*,vista. Here, the * (asterisk) is used to denote leading and trailing spaces (as the case may be). By default, this parameter is set to none indicating that the eG agent obtains the inside view of all VMs on a XenServer host by default.

Note:

While performing VM discovery, the eG agent will not discover the operating system of the VMs configured in the IGNORE VMS INSIDE VIEW text box.

IS_SHOW_ALL_APPS - To ensure that the test monitors only specific applications executing on the desktops and not all of them, set the IS_SHOW_ALL_APPS flag to No. Once this is done, then, you need to configure those applications that you want to exclude from the monitoring scope of this test. For this purpose, follow the steps given below:

• Edit the eg_tests.ini file (in the {EG_INSTALL_DIR}\manager\config directory).

• In the [EXCLUDE_APPLICATIONS] section of the file, you will find an entry of the following format:

  VmgApplicationTest={Comma-separated list of applications to be excluded}

• To the comma-separated application list that pre-exists, append the applications that you want to monitor. For instance, if your test need not monitor notepad.exe, and powerpnt.exe, then, your entry should be:

  VmgApplicationTest=...................,notepad.exe,powerpnt.exe

  Note that the exact application names should be provided, but the extensions (for instance, .exe) can be dispensed with.

• Finally, save the file.

On the other hand, if you want to monitor all the applications, then, set the IS_SHOW_ALL_APPS flag to Yes.

SHOW USER APPS ONLY – By default, this flag is set to Yes. Accordingly, this test will monitor only those applications/processes that are running in the user’s account. To monitor all applications/processes running in the virtual desktops, regardless of the user account using which they are running, set this flag to No.

DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

• The eG manager license should allow the detailed diagnosis capability
• Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.