Challenges in Monitoring Dell Wyse

Dell Wyse architecture comprises of many moving parts (see Figure 1) . A problem in any of these parts - whether it is Dell Wyse-managed or customer-managed - can ripple and affect the performance of the dependent parts, thus adversely impacting service delivery/performance. For instance, if the Dell WYse Management Suite experiences problems, then the Dell Wyse thin clients will be rendered unavailable for the users logging in. Similarly, if the Dell Wyse thin clients provisioned through VMs hosted on AWS or Google cloud could not be accessed, users will be denied access to their applications. This will greatly affect the user experience of digital workspaces. Also, if one/more Dell Wyse thin clients are not sized with adequate resources, the endpoint performance will deteriorate, thus impacting user experience with that thin client.

Because of these intricate inter-dependencies, whenever users complain of slowness/unavailability of their thin clients, administrators find it near-impossible to accurately diagnose its root-cause and resolve it. Without visibility into thin clients, IT teams will not be able to fully address the complaints of the users. Dell Wyse thin client monitoring completes the end-to-end picture for monitoring tools and enables fast and accurate troubleshooting of problems.