Pre-requisites for Using the eG Enterprise Logon Simulator for Exchange
|Logon Simulator Agent / Simulation Endpoint||
The eG Logon Simulator for Exchange mandates the presence of the Chrome browser v114 (and above). No other browser supports this simulation.
Chrome is capable of automatically applying updates and upgrading itself to higher versions. Sometimes, when Chrome auto-upgrades, some drivers that the eG Logon Simulator Agent uses may suddenly be rendered incompatible with Chrome. This can cause problems in simulation. To avoid this, the eG Enterprise Logon Simulator for Exchange, by default, prevents Chrome upgrades/updates (both automatic and manual) from being applied at the simulation endpoint.
However, whenever a new version of the eG agent with updated drivers is released, you will have to manually upgrade Chrome to ensure continued compatibility. In this case therefore, you will have to make sure that the simulation endpoint allows Chrome upgrades. To achieve this, before manually upgrading Chrome, follow the steps below: