Troubleshooting

• If the layers below the FTP Service layer are in Unknown state, the internal agent may not be executing on the system where the FTP server is running.

• If the FTP test is in an Unknown state, check:

  1. Is the external agent running?
  2. Has the FTP test been configured via the administrative interface?
  3. Have the parameters of the Ftp test been configured correctly?
• If the Network test is reporting results but many of the other tests are not, check if the internal agent is executing.
• If the System test, Disk test etc., are reporting measures, but the Network test is not reporting measures, check if the external agent is running.
• If the FTP test is reporting an availability of 0, but the server is actually running, the user name / password on the file names specified for the FTP test may not be correct / valid.