How Does eG Enterprise Monitor IGEL Cloud Gateway?

eG Enterprise monitors the IGEL Cloud Gateway in an agentless manner. A single eG agent deployed on a remote Windows host in the environment is capable of polling a wide range of useful diagnostics from the target IGEL Cloud Gateway.

Pre-Requisites to Monitor IGEL Cloud Gateway

Ensure that the following pre-requisites are fulfilled to monitor the IGEL Cloud Gateway:

  • For the eG agent to collect metrics in an agentless manner, a user with read-only privilege is required to access the log files of the IGEL Cloud Gateway.

  • In some IGEL Cloud Gateway environments, the IGEL Cloud Gateway Sessions test may not report all the metrics. To ensure that the test reports all the metrics, you should alter the log level to DEBUG in the logback-spring.xml file available in the /opt/IGEL/icg/usg/conf folder. For this, do the following:

  • Connect to the machine hosting the target IGEL Cloud Gateway through SSH using the credentials of a user authorized to access the target IGEL Cloud Gateway.

  • Open the terminal/shell prompt in that machine and execute the following command:

    sudo vi /opt/IGEL/icg/usg/conf/logback-spring.xml

  • The above command ensures that the logback-spring.xml file available in the /opt/IGEL/icg/usg/conf folder is opened using the "vi" text editor. Once the file is opened, locate the <logger name="de.igel" level="LOG"/> line. In this line, change the level parameter from LOG to DEBUG as shown below:

    <logger name="de.igel" level="DEBUG"/>

  • Save the file and restart the service of the IGEL Cloud Gateway from the terminal/shell prompt by issuing the following command:

    sudo systemctl restart icg-server.service