The eG Enterprise Advantage
eG Enterprise understands the natural need for dedicated cross-vendor, end-to-end management and monitoring in AVD infrastructures. This is why, unlike many EUC/Digital Workspace-only vendors, eG Innovations serves as a whole-of-Enterprise provider of monitoring solutions, covering:
Key components in the customer-managed and Microsoft-managed tiers of the AVD infrastructure; the list includes Microsoft Azure Cloud, AVD Connection Broker, AVD Host Pool, etc.;
EUC and Digital workspaces, e.g., Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud service, Microsoft Remote Desktop (RDS), VMware Horizon, VMware Horizon Cloud Service, AWS Workspaces;
Enterprise Application monitoring, e.g., SAP, PeopleSoft, and SharePoint
Enhanced Office 365/Microsoft 365 monitoring
Container alongside VM monitoring (e.g., Kubernetes and Docker)
eG Enterprise offers specialized models for each of these components, out-of-the-box. These models provide in-depth insights into the performance and problems of the individual components. Additionally, eG Enterprise automatically discovers the inter-dependencies between the components engaged in delivering the AVD service, end-to-end. When users complain of service slowness/outages, eG Enterprise auto-correlates the performance issues captured on the basis of the discovered dependencies, and accurately pinpoints the source of the slowness/outage - is it the network? the Microsoft Azure cloud service? Azure AD? the connection broker? the EUC/Digital workspace? or the AVD host pool? Precise root-cause diagnosis facilitates speedy resolution of the problem. This way, eG Enterprise ensures the high availability of the AVD service.
eG also provides a proprietary simulator using which a typical user login to an Azure virtual desktop can be captured and replayed at configured intervals to measure logon performance. This way, the simulator captures logon failures and delays before they occur, pinpoints their root-cause, and enables administrators to resolve the issue before it impacts the logon experience of real users.
eG's documentation portal provides dedicated documents detailing eG's monitoring capabilities with respect to each of the components/domains listed above.