The Unified Messaging Layer

Besides tracking the availability and responsiveness of the Exchange server, the tests mapped to this layer:

  • Measure ActiveSync and Outlook Web App performance and reports deviations;
  • Monitor the RPC over HTTP connections and reports failures/delays;
  • Captures snags in the operations of the Unified Message Call Router;
  • Proactively detects potential slowdowns in the delivery of voice mail service to end-users

Figure 15 : The tests mapped to the Unified Messaging Layer