Print Job Status Test

This test reveals statistics pertaining to the operational and non-operational states of print jobs that are being queued for printing. Besides, this tests also reports the total number of jobs submitted for printing and the number of print jobs that exceed a configured size limit. This way, administrators are alerted to excessive load on the print server, and processing bottleneck in the print queue.

Target of the test : A Microsoft Print server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for the Microsoft Print server that is being monitored

Configurable parameters for the test
Parameters Description

Test period

This indicates how often should the test be executed.

Host

The host for which the test is to be configured.

Port

The port number at which the Host listens to.

Max Size

The test will report the count of those jobs that exceed a size greater than the value (in KB) specified here. The default value of this parameter is none.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

OK status jobs

Indicates the number of jobs that are currently in OK status.

Number

The detailed diagnosis of this measure, if enabled, provides the details of the OK status jobs such as the owner name who initiated the print job, document name, job ID, total number of pages, size, etc.

Error status jobs

Indicates the number of jobs that are currently in the Error status.

Number

The detailed diagnosis of this measure, if enabled, provides the details of the Error status jobs such as the document name, job ID, total number of pages, size, etc.

Degraded status jobs

Indicates the number of jobs that are currently in Degraded status.

Number

 

Unknown status jobs

Indicates the number of jobs that are currently in Unknown status.

Number

 

Jobs which may fail in near future

Indicates the number of jobs that could fail in near future.

Number

 

Starting status jobs

Indicates the number of jobs that are just started.

Number

 

Stopping status jobs

Indicates the number of jobs that are currently in Stopping status.

Number

 

Service status jobs

Indicates the number of jobs that are currently in Service status.

Number

 

Stressed status jobs

Indicates the number of jobs that are currently in Stressed status.

Number

The value of this measure should be very low.

Non-recover jobs

Indicates the number of jobs that are not able to recover from the Error status.

Number

Ideally, the value of this measure should be zero. A gradual or sudden increase in this value indicates that more number of jobs are stuck in the error status preventing further documents from being printed, and thus causing processing bottleneck in the print queue.

No contact status jobs

Indicates the number of jobs that are unable to contact the print server.

Number

 

Lost communication status jobs

Indicates the number of jobs that are currently lost communication with the print server.

Number

A significant increase in the value of this measure creates processing bottleneck in the queue.

Total jobs submitted

Indicates the total number of jobs that are queued for printing.

Number

This measure indicates the load on the print server.

Jobs printing above max size

Indicates the number of jobs that exceed the value specified against the Max Size parameter.

Number