What is SMTP Mail Sender and Mail Receiver?

One of the most basic need for any enterprise is effective and efficient email communication which can power their business and provide a seamless communication within and outside the organization.

There are various products available in the market which provide email services for client using both on-premises as well as cloud based infrastructure. Microsoft Exchange and Exchange online are the leading ones while other ones like Protonmail, Google Workspaces etc. are not far behind.

The email services provided by these products support various business critical processes in enterprise environments. These environments will not tolerate frequent failures / consistent delays in email transmission/reception, as such anomalies will cost them dearly - both in terms of revenue and reputation. Such problems will also reflect poorly on the reliability and efficiency of these email host products.

To avoid such an adverse outcome, administrators must continuously monitor the email sending/receiving function of Email host service , promptly capture issues in mail transmission/reception, and initiate measures to eliminate these issues before users notice. To help administrators in this mission, eG Enterprise provides the following monitoring models:

The SMTP Mail Sender model that focuses on the mail sending function of supported Email Host services like Gmail, Yahoo, Exchange Online etc.

The Mail Receiver supports protocols like imap/imaps, pop3/pop3s to receive emails. This model that focuses on the mail receiving function of given Email Host services like Gmail, Yahoo, Exchange Online etc.

With the help of this models, administrators can effortlessly simulate the email sending and receiving operations of the SMTP based mail host, and measure the overall health of the operation, without waiting for real users to start using the email service actively. In the process, administrators can promptly capture message transmission failures, and accurately isolate the reasons for the same. Moreover, using this model, administrators can also proactively detect potential latencies in message transmission/reception, and diagnose the probable source of the slowness - is it because of a delay in connecting to the service? or is it because the email service is sluggish in processing outgoing emails? Also, since you can easily configure each of these activities (i.e., mail sending and receiving) to be simulated from different locations, you can now compare email service performance across locations; this way, you can precisely pinpoint the problem-`prone locations.