In the modern era, emails are the life-blood of business! Enterprises rely heavily on emails for both their business and internal correspondence.

For decades now, Microsoft Exchange has been extensively used by enterprises worldwide for their business-critical email communication. If the Exchange mail server in such organizations is consistently slow in transmitting / receiving mails, or if it frequently fails to send/receive emails, crucial business correspondence may not reach the intended recipients on time, resulting in loss of lucrative business opportunities. Moreover, such problems will also reflect poorly on the reliability and efficiency of Microsoft Exchange.

To avoid such adverse outcomes, administrators must continuously monitor the email sending/receiving function of the Exchange mail server, promptly capture issues in mail transmission/reception, and initiate measures to eliminate these issues before users notice. To help administrators in this mission, eG Enterprise provides the following monitoring models:

  • The Exchange Mail Sender model that focuses on the mail sending function of the Exchange mail server;
  • The Exchange Mail Receiver model that monitors how well Microsoft Exchange performs email reception

With the help of these models, administrators can effortlessly simulate the email sending and receiving operations of the Microsoft Exchange email service, and measure the overall health of these operations, without waiting for real users to start using the email service actively. In the process, administrators can promptly capture message transmission failures, and accurately isolate the reasons for the same. Moreover, using these models, administrators can also proactively detect potential latencies in message transmission/reception, and diagnose the probable source of the slowness - is it because of a delay in connecting to the service? or is it because the email service is sluggish in processing incoming/outgoing emails? Also, since you can easily configure each of these activities (i.e., mail sending and receiving) to be simulated from different locations, you can now compare email service performance across locations; this way, you can precisely pinpoint the problem-prone locations.

This topic discusses how eG Enterprise simulates mail transmission and reception, and what metrics it captures in the process.