How Does eG Enterprise Monitor the Mail Sending/Receiving Activity in Office 365 Environments?

To monitor the mail sending/receiving activity, eG Enterprise takes the help of a single eG external agent. This agent is configured to:

  • Connect to the email service of Office 365 - i.e., to Exchange Online;
  • Emulate a sender on Exchange Online sending out an email with a unique 'mail tag', and a receiver receiving that mail;
  • At periodic intervals, check whether/not email messages with the configured 'mail tag' have been successfully sent by sender and received by receiver

In the process, failures/latencies in the process are promptly captured and reported.