How Does eG Enterprise Monitor the Mail Sending/Receiving Activity in Office 365 Environments?
To monitor the mail sending/receiving activity, eG Enterprise takes the help of a single eG external agent. This agent is configured to:
- Connect to the email service of Office 365 - i.e., to Exchange Online;
- Emulate a sender on Exchange Online sending out an email with a unique 'mail tag', and a receiver receiving that mail;
- At periodic intervals, check whether/not email messages with the configured 'mail tag' have been successfully sent by sender and received by receiver
In the process, failures/latencies in the process are promptly captured and reported.