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Troubleshooting the Failure of the eG Agent to Auto-discover the IP Addresses of VMs
If the eG agent is not able to discover the IP addresses of one/more VMs, then follow the steps given below:
Run the following command from that directory:
cscript eG_HypervGuestInfo.vbs
If this script executes successfully, it would return the following information:
Then, issue the following command at the command prompt to identify the IP address of that VM:
nslookup <FQDN>
On the other hand, if the eG_HypervGuestInfo.vbs script itself fails to return the FQDN and the operating system of the VMs, it could indicate one/more of the following:
The script may also fail if the target VMs are executing on any of the following Windows operating systems:
This is because the eG_HypervGuestInfo.vbs script is not supported on any of the above-mentioned opeating systems.