Manually Installing Packages/Modules Required for Monitoring Office 365 Environments

The eG agent runs Powershell cmdlets to pull a few metrics from an Office 365 environment. To enable the eG agent to run these cmdlets, the following need to be installed and run on the eG agent host:

• A 64-bit version of the Microsoft Online Services Sign-in Assistant for IT Professionals RTW:You can download its installable from the URL :https://download.microsoft.com/download/7/1/E/71EF1D05-A42C-4A1F-8162-96494B5E615C/msoidcli_64bit.msi. After downloading, use the installable to install the sign-in assistant, and then start it.

• Then, install the Network Assessment Toolfor Skype for Business and Microsoft Teams. For this, you need to download and run the executables from the following URLs:

  • https://download.microsoft.com/download/D/D/6/DD65CA90-94CF-4B10-88A2-67432D8EB78F/MicrosoftSkypeForBusinessNetworkAssessmentTool.exe

  • https://download.microsoft.com/download/e/0/2/e026d13b-9b1b-472a-b322-616c6e6d9c19/MicrosoftTeamsNetworkAssessmentTool.exe

• A 64-bit version of the Microsoft Azure Active Directory Module for Windows PowerShell:To install this module, do the following:

  • First, install the PackageManagement and PowerShellGet modules on the eG agent host. You can download the installable from the URL:https://download.microsoft.com/download/C/4/1/C41378D4-7F41-4BBE-9D0D-0E4F98585C61/PackageManagement_x64.msi
  • Once the PackageManagement and PowerShellGet modules are successfully installed, open Windows PowerShell ISE in elevated mode on the eG agent host.

  • Then, run the following cmdlet:

    Install-Module –Name ‘MSOnline’ - Force

  • Next, run the following cmdlet to install the Azure Active Directory PowerShell for Graph module:

    Install-Module –Name ‘AzureAD’ - Force

• Then, proceed to install the Exchange Online Management Module. For this, run the following cmdlet from the PowerShell prompt in the elevated mode:

  Install-Module –Name ‘ExchangeOnlineManagement’ - Force

• Now, install the SharePoint Online Management Shell, which is key for monitoring SharePoint Online. For that, run the following cmdlet in the elevated mode:

  Install-Module –Name ‘Microsoft.Online.SharePoint.PowerShell ’ - Force

• Next, install the Microsoft TeamsModule, which is important for Microsoft Teams monitoring. For this, run the following cmdlet in the elevated mode:

  Install-Module –Name ‘MicrosoftTeams ’ - Force

• Finally, run the following cmdlet in the elevated mode to install the PnP  module:

  Install-Module –Name ‘PnP.PowerShell ’ - Force

• If any the 'Install-Module' cmdlets you issued above fail, then run the following commands one after another, and then re-issue the 'Install-Module' cmdlet that failed, at the prompt:

  [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12

  Install-PackageProvider -Name NuGet –Force

  Install-Module PowerShellGet -AllowClobber -Force

  Set-PSRepository -Name PSGallery -InstallationPolicy Trusted

• Next, open the SBONtwrkAssmnt.ps1 file in the <EG_AGENT_INSTALL_DIR>\lib directory in Windows PowerShell ISE and execute that script. Similarly, open the MTMCallQualityPrerequisites.ps1 file in the <EG_AGENT_INSTALL_DIR>\lib directory in Windows PowerShell ISE and execute that script. These scripts help the eG agent run the Call Quality Check test for Microsoft Teams and pull the desired metrics.

To check if the modules are installed successfully, do the following:

• Open PowerShell ISE in elevated mode, and type Connect-AzureAD within to check if AzureAD is installed properly. If the Windows Auto-complete feature populates the command even before you type it fully, then it is a clear indication that Azure AD is properly installed.

• Similarly, you can attempt to type the following commands one after another, and see if Auto-complete completes them, to verify if the corresponding module is installed properly:

  Connect-MsolService

  Connect-ExchangeOnline

  Connect-PnPOnline