Horizon Desktop Pools Test

This measure reports either Enabled or Disabled as the status of this desktop pool. The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned states while indicating the status of this desktop pool. However, the graph of this measure will be represented using the corresponding numeric equivalents of the states as mentioned in the table above.

This measure reports either Entitled or UnEntitled as the status of the user in this desktop pool. The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned states while indicating whether any users or groups have been entitled to access this pool or not. However, the graph of this measure will be represented using the corresponding numeric equivalents of the states as mentioned in the table above.

This measure will appear only if the Show Entitlements flag is set to Yes.

The detailed diagnosis of this measure displays the details of entitled users present in this desktop pool.

This measure will appear only if the Show Entitlements flag is set to Yes.

Local users refer to users defined within the Horizon environment or connected directory service (such as Active Directory) and are part of the organization’s internal user management system.

This measure will appear only if the Show Entitlements flag is set to Yes.

Global user entitlements in Horizon allow administrators to grant users or groups access to desktop pools across multiple Horizon pods within a cloud environment.

Administrators manages global user entitlements through the Horizon Console to ensure secure and efficient access to resources for users and groups, regardless of their location. This capability enhances flexibility, scalability, and availability in virtual desktop environments.

The details of the remote sessions can be viewed in the detailed diagnosis.

The detailed diagnosis of this measure provides the details of the registered desktops.

The values reported by this measure and its corresponding numeric equivalents are mentioned in the table below:

Note:

By default, this measure reports the above-mentioned states while indicating the source of this desktop pool. However, the graph of this measure will be represented using the corresponding numeric equivalents of the states as mentioned in the table above.

The values that this measure can report and their corresponding numeric values are listed in the table below:

Note:

By default, this measure reports the above-mentioned Measure Values while indicating the pool type. However, in the graph of this measure, the same will be represented using the corresponding numeric equivalents only.

Agent Unreachable status occurs when the View Connection Server is unable to establish communication with the View Agent on a Omnissa Horizon View virtual machine in a pool. The communication failure may occur due to one or more of the following reasons:

• Virtual desktop computer is unreachable.

• VDI desktop agent unreachable.

• Virtual machine (VM) is unresponsive.

• The operating system freezes or fails.

• The virtual machine shuts down or boots up, the agent service is not running.

• Incorrect network configuration or connection issues between View Connection Server and the View Agent.

• Lookup failure on the machine for the DNS name of the Connection Server host.

• The ports for JMS, RDP, or AJP13 communication being blocked by firewall rules.

• The failure of the JMS router on the Connection Server host.

A non-zero value for this measure indicates that one/more desktops in the pool are powered-off or suspended.

This refers to the number of desktops that are powered on and ready for an active connection.

If a desktop that is set to refresh on log off is reset, the desktop goes into the Already Used state. 

A high value for this measure indicates that many errors occurred during desktop configuration. This is worrisome and should be investigated.

A high value for this measure indicates that many errors occurred during desktop provisioning. This is worrisome and should be investigated.

A non-zero value for this measure is a cause for concern, as it indicates that one/more desktops in the pool have experienced an unknown error.

Ideally, the value of this measure should be 0.

A non-zero value for this measure indicates that desktops in the pool are being provisioned.

A non-zero value for this measure indicates that one/more desktops in an automated pool are being customized.

A non-zero value for this measure indicates that one/more desktops in the pool have been marked for deletion, and will be deleted soon.

When a desktop is in the Maintenance mode, users cannot log in or use that desktop.

The details of the PCoIP sessions can be viewed in the detailed diagnosis.

The details of the Blast sessions can be viewed in the detailed diagnosis.

The details of the RDP sessions can be viewed in the detailed diagnosis.

Generally, you want the number of spare desktops at least to equal the number of users that log in within a short time span (usually a few minutes). These reserves ensure that users have an available desktop. You should monitor user-login activity and adjust the settings accordingly.

A value close to 100% for this measure could indicate that almost all the desktops in the pool are disconnected from the View client. This is a cause for serious concern and requires immediate attention.

This measure will be reported only if the value of the Total desktops registered measure is greater than 1.

Ideally, the value of this measure should be high.

The value of this measure is obtained using the formula:

(Connected desktops / Total desktops registered)*100

Note that this measure is not applicable if the pool type is RDS.

This measure reports either Enabled or Disabled as the status of this desktop pool. The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned states while indicating whether/not the provisioning is enabled for this desktop pool. However, the graph of this measure will be represented using the corresponding numeric equivalents of the states as mentioned in the table above.

When provisioning the horizon desktop pools in the target Horizon environment, administrators can create desktops using on demand or up front method based on the requirements.

Up-front method - This method enables creating all the desktops in the pool at once, based on the total number of users who will be accessing the pool.

On-demand a.k.a dynamic method - In this method, the desktops are provisioned as they are required by the users. When a user logs in for the first time, a desktop is provisioned specifically for him/her.

The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned Measure Values while indicating whether the desktops in this pool are provisioned using up-front or on-demand method. However, the graph of this measure will be represented using the corresponding numeric equivalents as mentioned in the table above.

The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned states while indicating the provisioning type of this pool. However, the graph of this measure will be represented using the corresponding numeric equivalents as mentioned in the table above.

The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned Measure Values while indicating whether/not automatic assignment is enabled for in this pool. However, the graph of this measure will be represented using the corresponding numeric equivalents as mentioned in the table above.

The numeric values that correspond to the above-mentioned states are as follows:

Note:

By default, this measure reports the above-mentioned Measure Values while indicating whether/not vCenter configuration is enabled for in this pool. However, the graph of this measure will be represented using the corresponding numeric equivalents as mentioned in the table above.

The value of this measure should be low.

If desktops in a Horizon desktop pool are stuck in the "Startup Progress" state, it indicates that the desktops are not fully booting up or not successfully connecting to the Horizon environment. Therefore, a high value for this measure is a cause for concern.

When desktops in the target environment are in the "Disabled" state, it indicates that the desktops are not available for users to connect to, either due to manual intervention or underlying issues that prevent the desktops from being operational.

If the desktops in the target Horizon environment are in a "Disable Progress" state, it indicates that the system is currently in the process of disabling those desktops. This state is usually temporary and should eventually result in the desktops either being fully disabled or encountering an error if something goes wrong during the process.

If the desktops in the target Horizon environment are in a "Validating" state, it means that a series of checks are being performed on those virtual desktops before they can be fully operational. The validation process ensures that the desktops are properly configured, powered on, and ready for user connections. If the desktops are stuck in the "Validating" state, it may indicate an issue preventing the validation from completing.

Internal gateway configuration gives the ability for end users located inside a corporate network to have trusted HTML Access (Blast) connections to their desktops and applications. This ensures that the users can connect to their virtual desktops or applications without having to traverse external networks or VPNs.

External gateway configuration gives the ability to provide access to desktops and applications for end users who are located outside of the corporate network.

In the target Horizon environment, Unknown Gateway Sessions are the sessions that appear in the Horizon Administrator Console with an "Unknown" status under the gateway column. This status usually indicates that Horizon is unable to determine the gateway through which the session was established. The sessions may be reported as unknown sessions due to various issues, ranging from configuration errors to communication problems between the Horizon components.

Administrators commonly use this method for accessing the desktops in the pools as this method offers users with the complete set of features and seamless connectivity compared to other client types (e.g., HTML Client).

The value of this measure should be very low.

Compare the value of this measure across the pools to identify the pool that has maximum number of problematic desktops.

Compare the value of this measure across the pools to find out which pool has sessions that use maximum amount of remote POD resources.

The value of this measure should very low or zero. A high value for this measure indicates that more number of desktops will not be reachable to the users.