Troubleshooting

The tests that the eG agent executes on a Oracle Communications Messaging server extract performance data from the server by issuing some commands. At any given point in time, you can verify the authenticity of the metrics displayed in the monitoring console, by issuing the corresponding command from the command prompt. The key tests executed on the Oracle Communications Messaging server, and the command that each of these tests use for extracting the metrics, are discussed below. Note that you will need 'root user permissions' to execute all these commands.

1. If the IMS Message Queues test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/imsimta qm summarize -directory_tree -noheading -held,

   where the <SERVER_ROOT_DIR> refers to the value that you have passed to the ServerRoot parameter of this test.

2. If the IMS MTA test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <Server_Rootdir>/sbin/imsimta counters -show -noassociations,

   where the <SERVER_ROOT_DIR>refers to the value that you have passed to the serverroot parameter of this test.

3. If the IMS Store Locks test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/counterutil -o db_lock -r <counterregistry> -n 1,

   where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the ServerRoot parameter of this test.

   <COUNTERREGISTRY> - refers to the value specified against the CounterRegistry parameter of this test

4. If the IMS Store Transactions test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/counterutil -o db_txn -r <counterregistry>-n 1,

   where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the ServerRoot parameter of this test.

   <COUNTERREGISTRY> - refers to the value specified against the CounterRegistry parameter of this test

5. If the IMS User test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/imquotacheck -d <domain>,

   where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the serverroot parameter of this test.

   <DOMAIN> - refers to any of the domain names specified against the domains parameter of this test

6. If the IMS HTTP test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/counterutil -o httpstat -r <counterregistry>  -n 1,

   where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the ServerRoot parameter of this test.

   <COUNTERREGISTRY> - refers to the value specified against the CounterRegistry parameter of this test

7. If the IMS IMAP test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/counterutil -o imapstat -r <counterregistry>  -n 1, where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the ServerRoot parameter of this test.

   <COUNTERREGISTRY> - refers to the value specified against the CounterRegistry parameter of this test

8. If the IMS POP test is not reporting measures, then issue the following command from the command prompt, to check whether the desired measures are retrieved:

   <SERVER_ROOT_DIR>/sbin/counterutil -o popstat -r <counterregistry>  -n 1, where,

   <SERVER_ROOT_DIR> - refers to the value that you have passed to the ServerRoot parameter of this test.

   <COUNTERREGISTRY> - refers to the value specified against the CounterRegistry parameter of this test.