Salesforce Instance Test

Salesforce instance refers to the server that your Salesforce organization lives on. Many Salesforce orgs (also referred to as an “instance”) live together on the same server, a method of server management called “multi-tenancy”.

For a Salesforce organization to be available for use, the instance on which it operates should be available. This is why, it is important for administrators to track the status of the instance on which the target Salesforce organization lives. To determine instance availability, administrators can use the Salesforce Instance test.

By continuously tracking the status of the instance, this test promptly indicates if that instance is available or not. Additionally, the test measures the transaction processing ability of the instance by reporting the count of transactions it services and the time it takes to service them. In the process, the test sheds light on processing bottlenecks (if any) the instance may be experiencing.

Target of the test : A Salesforce organization

Agent deploying the test : A remote agent.

Outputs of the test : One set of results for the Salesforce organization being monitored

Configurable parameters for the test
Parameters Description

Test Period

How often should the test be executed.

Host

The host for which the test is to be configured.

Email

This test needs to login to the target Salesforce organization as a user with Administrative rights, in order to run API commands on it and pull metrics. To facilitate this connection, specify the email ID of the Administrator of the Salesforce organization here.

Password

Specify the password of the Administrator here.

Confirm Password

Confirm the administrator password by retyping here.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Instance status

Indicates the current status of the instance.

 

The values that this measure reports and the numeric values that map to them is as follows:

Measure Value Numeric Value
Not Available 0
Service Disruption 1
Performance Degradation 2
Maintenance 3
Informational Message 4
Available 5
Unknown 6

Note:

By default, this measure reports the Measure Values listed in the table above to indicate the status of the Salesforce instance. In the graph of this measure however, the same is indicated using the numeric equivalents only.

If this measure reports an abnormal status value, then you can use the detailed diagnosis of this measure to view the complete status message.

Number of transactions

Indicates the number of transactions processed by the instance.

Number

 

Average speed

Indicates the average time taken by the instance to service the transactions.

Secs

A high value is indicative of processing bottlenecks on the instance.

Maintenance planned for the instance?

Indicates whether/not maintenance is planned for the instance.

 

The values that this measure reports and the numeric values that map to them is as follows:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate whether/not maintenance is planned for the instance. In the graph of this measure however, the same is indicated using the numeric equivalents only.