Salesforce Instance Test

Salesforce instance refers to the server that your Salesforce organization lives on. Many Salesforce orgs (also referred to as an “instance”) live together on the same server, a method of server management called “multi-tenancy”.

For a Salesforce organization to be available for use, the instance on which it operates should be available. This is why, it is important for administrators to track the status of the instance on which the target Salesforce organization lives. To determine instance availability, administrators can use the Salesforce Instance test.

By continuously tracking the status of the instance, this test promptly indicates if that instance is available or not. Additionally, the test measures the transaction processing ability of the instance by reporting the count of transactions it services and the time it takes to service them. In the process, the test sheds light on processing bottlenecks (if any) the instance may be experiencing.

Target of the test : A Salesforce organization

Agent deploying the test : A remote agent.

Outputs of the test : One set of results for the Salesforce organization being monitored

Configurable parameters for the test

Parameters	Description
Test Period	How often should the test be executed.
Host	The host for which the test is to be configured.
Email	This test needs to login to the target Salesforce organization as a user with Administrative rights, in order to run API commands on it and pull metrics. To facilitate this connection, specify the email ID of the Administrator of the Salesforce organization here.
Password	Specify the password of the Administrator here.
Confirm Password	Confirm the administrator password by retyping here.
Instance Name	This parameter is set to none by default. This implies that the eG agent automatically discovers the instance name at run time. However, if you wish to monitor any specific instance of your choice or if the eG agent is unable to auto-discover the target instance, then you can configure name of that particular instance against this parameter. In such a case, eG agent will connect to the configured instance and collect the performance metrics pertaining to that instance.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test

Measurement	Description	Measurement Unit	Interpretation
Instance status	Indicates the current status of the instance.		The values that this measure reports and the numeric values that map to them is as follows: Measure Value Numeric Value Not Available 0 Service Disruption 1 Performance Degradation 2 Maintenance 3 Informational Message 4 Available 5 Unknown 6 Note: By default, this measure reports the Measure Values listed in the table above to indicate the status of the Salesforce instance. In the graph of this measure however, the same is indicated using the numeric equivalents only. If this measure reports an abnormal status value, then you can use the detailed diagnosis of this measure to view the complete status message.
Number of transactions	Indicates the number of transactions processed by the instance.	Number
Average speed	Indicates the average time taken by the instance to service the transactions.	Secs	A high value is indicative of processing bottlenecks on the instance.
Maintenance planned for the instance?	Indicates whether/not maintenance is planned for the instance.		The values that this measure reports and the numeric values that map to them is as follows: Measure Value Numeric Value Yes 1 No 0 Note: By default, this measure reports the Measure Values listed in the table above to indicate whether/not maintenance is planned for the instance. In the graph of this measure however, the same is indicated using the numeric equivalents only.