Salesforce Users Test

One of the key facets of user management in Salesforce is tracking inactive users. Inactive users are those who have not used Salesforce for a considerable period of time. Knowing who they are will help administrators pull them up in an effort to understand the reason for their inactivity. If investigation reveals that such users do not require access to Salesforce any more, their accounts can be deactivated - i.e., marked as 'inactive'. This way, their licenses can be released and reassigned to other users. Moreover, the data on the Salesforce organization can be protected from abuse.

Besides inactive users, administrators will also want to periodically audit other key user management tasks that are performed in a Salesforce organization - eg., addition or users, removal of users etc. This way, they can control what happens in the organization.

Using the Salesforce Users test, administrators can do all of the above! The test reports the count of active and inactive users of Salesforce, with detailed diagnostics revealing who the inactive users are. This way, administrators can identify user accounts that may potentially need deactivation. The test also audits administrative activities performed on user accounts, and alerts administrators whenever a user account is added/removed. Detailed diagnostics reveal which users were added, and which ones were removed. In the process, administrators can check if the right user accounts were allowed access to the organization and the right ones were deleted.

Target of the test : A Salesforce organization

Agent deploying the test : A remote agent.

Outputs of the test : One set of results for the Salesforce organization being monitored

Configurable parameters for the test
Parameters Description

Test Period

How often should the test be executed.


The host for which the test is to be configured.


This test needs to login to the target Salesforce organization as a user with Administrative rights, in order to run API commands on it and pull metrics. To facilitate this connection, specify the email ID of the Administrator of the Salesforce organization here.


Specify the password of the Administrator here.

Confirm Password

Confirm the administrator password by retyping here.

Inactive Days

By default, all those users who have not logged into Salesforce for the last 10 days will be included in the count of Inactive users reported by this test. Accordingly, this parameter is set to 10 by default. You can override this parameter if you want to redefine the period of inactivity based on which the Inactive users measure is computed.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Total users

Indicates the total number of users in the Salesforce organization.



Active users

Indicates the number of users who are actively using Salesforce.



Inactive users

Indicates the number of users who have not logged into Salesforce for the period configured against INACTIVE DAYS.


Use the detailed diagnosis of this measure to know who the inactive users are.

Newly added users

Indicates the number of users who were added during the last measurement period.


Use the detailed diagnosis of this measure to know which users were newly added.

Removed users

Indicates the number of users who were removed from the Salesforce organization during the last measurement period.


Use the detailed diagnosis of this measure to know which users were recently removed.