Siebel Workflow Manager Test

Siebel Workflow is an interactive environment that automates business processes such as automating escalation of events and notification of appropriate parties; routing and assigning work; processing work; and enforcing authorization and transition rules. The Workflow Manager executes real time workflow processes. Businesses are managed according to policies and procedures that allow efficiency, quality service, adherence to contractual agreements, and profitability. Business processes that these policies enforce include:

• Allowing that response time objectives are met for customer callbacks and open service requests.
• Specifying review policies for important processes, such as contracts, quotes, or product shipments.
• Monitoring service requests or opportunities over time.

Often administrators find it difficult to identify how well the workflow manager is processing the requests and how many policy violations were detected during workflow process. The Siebel Workflow Manager test exactly helps administrators figure out the same!

Using this test, you could easily figure out the number of requests that were processed by the Workflow manager and the number of policy violations that were detected by the Workflow manager.

Target of the test : A Siebel Application Server

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each Siebel server being monitored.

Configurable parameters for the test

Parameter	Description
Test period	How often should the test be executed
Host	The host for which the test is to be configured.
Port	The port number at which the specified host listens to. By default, this is 1199.
JMX Remote Port	Specify the port at which the JMX listens for requests from the remote hosts. Ensure that you specify the same port that you have mentioned in the agentconfig.connectors.xml file in the <SIEBEL_INSTALL_DIR>\siebsrvr\mgmtagent\pref\system folder used in the target application.
JNDIName	The JNDIName is a lookup name for connecting to the JMX connector. By default, this is jmxrmi. If you have resgistered the JMX connector in the RMI registery using a different lookup name, then you can change this default value to reflect the same.
Siebel Agent User and Siebel Agent Password	In order to monitor the Siebel Application server, a valid user possessing admin privileges is required. Specify the login credentials of such a user in the Siebel Agent User and Siebel Agent Password text boxes.
Confirm Password	Confirm the Siebel Agent Password by retyping it here.

Measurements made by the test

Measurement	Description	Measurement Unit	Interpretation
Requests Processed	Indicates the number of requests that were processed by this Workflow Manager.	Number	A high value is desired for this measure.
Policy Violations	Indicates the number of policy violations that were detected by this Workflow manager.	Number	Workflow policies are a set of conditions that, when violated, triggers an associated workflow action.