Monitoring Siebel Gateway Server

eG Enterprise offers a specialized Siebel Gateway monitoring model (see Figure 3), which runs periodic availability checks on the Gateway server to determine the availability of its Name server component and related services. This way, availability issues can be proactively detected and resolved before they affect the end-user experience.

Besides, additions to the Siebel Gateway server's log files are also closely monitored, so that potential threats to the health of the Gateway server can be promptly detected, and administrators immediately alerted. 

layermodel-final

Figure 3 : Layer model of the Siebel Gateway Server

The eG agent executes the tests mapped to each layer of the layer model to determine the following:

  • Are too many errors logged in the error log? If so, what are they?
  • Is the Siebel Gateway server up and running currently?
  • Is the Siebel Gateway Name Server service available? If so, is it consuming too much CPU?