Page Requests - Page Types Report

Whenever administrators receive complaints on slow loading of web pages from the users, they need to determine where exactly the slowness has occurred in a page – is it in the page? or in the iFrames? or in the AJAX pages? The Page Types report helps administrators in accurately identifying the page type that is slow and less responsive. By generating this report, administrators can historically analyze the past performance trends of the web site/web application when a particular page type is accessed and figure out the answers to the following questions:

  • Which page type took too long to load?
  • Which page type had garnered the maximum number of page views inspite of taking too long to long?
  • Are all the page types of the web site/web application prone to slowness?
  • Is the slowness of the page type following a consistent pattern or is the slowness sporadic?

To generate this report, do the following:

  1. Login to eG Reporter.
  2. Follow the menu sequence: REPORTS BY FUNCTION -> RUM Reports -> Page Requests -> Page Types.
  3. When Figure 1 appears, first indicate the Report Type to be generated. To generate the report in a tabular format, choose the Data option. For a graphical representation of the report, select the Graph option.
  4. Select the service from the Service list box for which the report is to be generated.

  5. The Component list will then be populated with the components that are associated with the chosen Service. Select a component of your choice from this list.

    Figure 1 : Generating the Page Types report

  6. If you have chosen to generate a graphical report, then a Measure list box will appear using which you can select a measure for which the graph needs to be generated.
  7. By default, the report provides the details of only the Top-10 page types in the chosen Component. You can choose a different top-n option from the Show Top list, if need be.
  8. If you have chosen to generate the report in a tabular format by selecting Data from the Report Type list, then a Based on measure list will appear. Selecting a measure of your choice from this list will ensure you that the generated report is sorted based on the chosen measure.
  9. If you have chosen to generate the report in a tabular format by selecting Data from the Report Type list, then, from the Page Type list, you can choose the page type for which you wish to generate the tabular report. By default, All option will be displayed in this list.

  10. Provide a report Timeline. You can either select a fixed timeline such as 1 hour, 2 days, etc., or choose the Any option from the Timeline list, and then provide a From and To date/time for report generation.

    Note:

    For every user registered with the eG Enterprise system, the administrator can indicate the maximum timeline for which that user can generate a report. Once the maximum timeline is set for a user, then, whenever that user logs into eG Reporter and attempts to generate a report, the Timeline list box in the report page will display options according to the maximum timeline setting of that user. For instance, if a user can generate a report for a maximum period of 3 days only, then 3 days will be the highest option displayed in the Timeline list - i.e., 3 days will be the last option in the fixed Timeline list. Similarly, if the user chooses the Any option from the Timeline list and proceeds to provide a start date and end date for report generation using the From and To specifications, eG Enterprise will first check if the user's Timeline specification conforms to his/her maximum timeline setting. If not, report generation will fail. For instance, for a user who is allowed to generate reports spanning over a maximum period of 3 days only, the difference between the From and To dates should never be over 3 days. If it is, then, upon clicking the Run Report button a message box will appear, prompting the user to change the From and To specification.

  11. In addition to the settings discussed above, this report comes with a set of default specifications. These settings are hidden by default. If you do not want to disturb these default settings, then you can proceed to generate the report by clicking the Run Report button soon after you pick a Measure. However, if you want to view and then alter these settings (if required), click on the icon. The default settings will then appear in the MORE OPTIONS drop down window (see Figure 2). The steps below discuss each of these settings and how they can be customized.

    Figure 2 : The default settings for generating a Page Types report

  12. If the timeline specified for the report needs to exclude the data collected during the Weekends, then set Exclude weekends to Yes. If not, select No.

    Note:

    By default, the weekend constitutes Saturday and Sunday. To override this default setting, do the following:

    • Edit the eg_report.ini file in the <EG_INSTALL_DIR>\manager\config directory.
    • In the [RUM_REPOTRS] section of the file, the EXCLUDE_WEEKEND parameter is set to Saturday, Sunday by default. You can modify this by setting the EXCLUDE_WEEKEND parameter to a comma-separated list of other days of the week - say Friday, Saturday.
    • Save the file after making the required changes.
  13. Next, specify the start time and end time for report generation against the Time period field.

  14. In large environments, reports generated using months of data can take a long time to complete. Administrators now have the option of generating reports on-line or in the background. When a report is scheduled for background generation, administrators can proceed with their other monitoring, diagnosis, and reporting tasks, while the eG manager is processing the report. This saves the administrator valuable time. To schedule background processing of a report, you can either select the Background Save - PDF option or the Background Save - CSV option from the Report Generation list. In this case, a Report Name text box will appear, where you would have to provide the name with which the report is to be saved in the background. To process reports in the foreground, select the Foreground Generation - HTML option from this list.

    Note:

    • The Report Generation list will appear only if the EnableBackgroundReport flag in the [BACKGROUND_PROCESS] section of the eg_report.ini file (in the {EG_INSTALL_DIR}\manager\config directory) is set to Yes.
    • The default selection in the Report Generation list will change according to the Timeline specified for the report. If the Timeline set is greater than or equal to the number of days specified against the MinDurationForReport parameter in the [BACKGROUND_PROCESS] section of the eg_report.ini file, then the default selection in the Report Generation list will be Background Save - PDF. On the other hand, if the Timeline set for the report is lesser than the value of the MinDurationForReport parameter, then the default selection in the Report Generation list will be Foreground. This is because, the MinDurationForReport setting governs when reports are to be processed in the background. By default, this parameter is set to 2 weeks - this indicates that by default, reports with a timeline of 2 weeks and above will be processed in the background.

  15. Finally, click the Run Report button to generate the report.

    Figure 3 : The Page Types report that is generated when Graph is selected as the Report Type

  16. If you have selected Graph as the Report Type, then the Page Types report will be generated as shown in Figure 3. For each page type, a bar graph will be plotted against the measure that had been chosen from the Measure list. In our example, the bar graph will be plotted for each page type against the Average page load time.

  17. If Data is chosen as the Report Type and Page views is selected from the Based on Measure list, then the report will be generated as shown in Figure 4.

    Figure 4 : The Page Types report generated when Data option is chosen from the Report Type list