View Agent Connectivity Test

The View Agent is a software service that is installed on all guest virtual machines, physical systems, or terminal servers in order to allow them to be managed by View Manager.

This agent needs to be installed on VMs to make sure that the VMware Horizon View manager sees the clients that it needs to facilitate. The agent updates the VMware Horizon Connection Server with VM-related information, so that the server knows whether a particular VM is free or is being used by a user.

In the event of the non-availability of the View Agent, the View manager will neither be able to determine the status of VMs (whether a user is logged in or not) nor be able to avail the benefits of the connection monitoring, virtual printing, USB support and single sign-on facilities provided by the agent. To avoid this, you can use this test to periodically monitor the View Agent's connectivity with the Connection server, promptly detect breaks in connection, and fix it before users notice and complain.

Target of the test : A VMware Horizon Connection server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for the VMware Horizon Connection Server being monitored

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed


The host for which the test is to be configured


Refers to the port used by VMware Horizon Connection Server. The default port number is NULL.

Connection Server Name

Specify the name of the target VMware Horizon Connection Server that is to be monitored.

User Name

By default, eG Enterprise uses a dual approach i.e., uses VMware PowerCLI and LDAP queries to collect metrics from the target VMware Horizon Connection Server 7 (or above). This dual approach ensures that the metrics are collected more faster than the LDAP query-only approach used for the prior versions of the VMware Horizon Connection Server. Administrators need to install the VMware PowerCLI on the target VMware Horizon Connection server and configure the eG agent to communicate with that CLI to pull the metrics. PowerCLI is a command-line and scripting tool built on Windows PowerShell, which enables easy management, configuration, and automation of vSphere and vCloud environments. With the help of this CLI, the eG agent collects metrics from the target server more quickly than the LDAP approach that was used to collect metrics from VMware Horizon Connection Server version 6 and below. In order to collect metrics using VMware PowerCLI, administrators need to specify the name of the user possessing read-only administrator role in the VMware Horizon Management Console.


Specify the password corresponding to the user here.

Confirm Password

Confirm the password by retyping it here.

Domain Name

Specify the name of the domain to which the VMware Horizon Connection Server belongs to. If the target VMware Horizon Connection Server does not belong to any domain, specify none here.

View Install DIR

Indicate the full path to the install directory of the VMware Horizon Connection Server.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the Onoption. To disable the capability, click on the Offoption.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

View Agent to Broker Connectivity

Indicates whether/not the View Agent is able to connect to the View server.


If this measure reports the value 100, it indicates that the View agent is able to connect to the server. The value 0 on the other hand suggests that the View agent is not able to connect to the server.