Monitoring VMware Horizon Workspace ONE Access

eG Enterprise offers a specialized monitoring model to monitor the VMware Horizon Workspace One which periodically checks the availability of the VMware Horizon Workspace ONE Access appliance over the web, desktop/application launch failures, failures such as directory sync failures, login failures etc, the network connectivity of the VMware Horizon Workspace ONE Access appliance from an external location and the traffic transmitted and received by the VMware Horizon Workspace ONE Access appliance through the network interfaces.

Figure 1 : The layer model of the VMware Horizon Workspace One

Each layer of Figure 1 is mapped to a variety of tests that provide valuable insights into the overall performance of the VMware Horizon Workspace ONE Access appliance. Using the metrics reported by the tests, administrators can find accurate answers for the following performance queries:

  • How many users, applications and devices are connected to the target VMware Horizon Workspace ONE Access?
  • How many groups were set up in the target VMware Horizon Workspace ONE Access?
  • How many applications / desktops failed to launch from the target VMware Horizon Workspace ONE Access? Which applications /desktops failed to launch frequently and which user attempted launching those applications / desktops?
  • How many user login failures were noticed in the event logs?
  • How many Directory Sync failures were noticed in the event logs?
  • Which type of failures were frequently logged in the event logs - is it password lockouts? or password reset failures? or TLS connection failures? If so, how many such failures were noticed?
  • What is the overall status of the VMware Horizon Workspace ONE Access service?
  • Are the services of the integrated components of the VMware Horizon Workspace ONE Access functioning with the status "OK"?
  • Is the database connection between the database and the target VMware Horizon Workspace ONE Access successful?
  • What is the current status of each configured resource?
  • How many users are entitled to access each configured resource?
  • How many times each resource failed to launch? Which resource failed to launch more frequently?
  • What is the type of license assigned to each configured resource? is it single? or floating? or unspecified?

Let us now discuss the tests associated with the Identity Manager layer in detail.