User Activity Events

There are many action and operation available for users once logged onto Zoom, all of these actions are tracked by Zoom and are published as events. Any application subscribing to the event will know about the activities of all users in given Zoom account. This information is important for administrators as they cn generate the analytics that how many users are logging in frequently, how many users are using certain features, are the licenses optimally utilized etc.

This test monitors the user activities and collects key metrics like numbers of events for user signing in, user signing out, updating presence status etc., activated and deactivated users, accepted user invitation, account entitlement added and etc.

The detailed diagnosis of these measures also provide the details like Event time, Email, Signed in time, type of login, client type and further details of the event. These details help generate user analytics and also help in identifying any issues with any of the functions.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Zoom account

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed, the default value is 12 hrs.

Host

The host for which the test is to be configured. By default, this is Zoom.us.

Client ID

When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API

Secret Token

Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API

Show N DD

By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

User signed in

Indicates the total number of User signed events received.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Signed in Time, Login Type, Client Type, Version, User ID.

User signed out

Indicates the total number of user signed out events received.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Signed out Time, Login Type, Client Type, Version, User ID.

Presence status updated

Indicates the total number of User presence status updated events received.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Updation time, Presence status, User ID.

Personal notes updated

Indicates the total number of user's personal notes updated events received.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Updation time, Personal notes, Old personal notes, User ID.

The detailed diagnosis of User signed in reveal more granular metrics like Event time, Email, Signed in Time, Login Type, Client Type, Version, User ID:

Figure 1 : The detailed diagnosis of the User signed in measure

The detailed diagnosis of User signed out reveal more granular metrics like Event time, Email, Signed out Time, Login Type, Client Type, Version, User ID:

Figure 2 : The detailed diagnosis of the User signed out measure

The detailed diagnosis of Presence status updated reveal more granular metrics like Event time, Email, Updation time, Presence status, User ID:

Figure 3 : The detailed diagnosis of the Presence status updated measure

The detailed diagnosis of Personal notes updated reveal more granular metrics like Event time, Email, Updation time, Personal notes, Old personal notes, User ID:

Figure 4 : The detailed diagnosis of the Personal notes updated measure