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Troubleshooting the Failure of the eG Agent
If the eG agent is failed to start, first check the <EG_HOME_DIR>\agent\logs\error_log file to find out the reasons due to which the agent failed to start. In Windows environments, executing the eG agent in the debugon mode automatically triggers error logging. The steps involved in this process are detailed below:
Upon restarting, the following files will be automatically created in the <EG_AGENT_INSTALL_DIR>\agent\logs directory:
You can ‘switch off’ error logging if so required, by running the debugoff.bat file in the <EG_AGENT_INSTALL_DIR>\lib directory.