Integrating with BMC RemedyForce
Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.
To integrate the eG manager with BMC Remedyforce, do the following:
- Login to the eG administrative interface.
Select the Manager option from the Settings tile.
Figure 1 will then appear. From the manager settings tree in the left panel of Figure 1, select the ITSM/Collaboration Integration node. The third-party ITSM/Collaboration tools that eG Enterprise can integrate with will be listed in the right panel.
- To enable integration with Remedyforce, first slide the Remedyforce slider in Figure 2 to the right.
Then, specify the following in Figure 2:
- URL: The URL using which the eG manager should connect to Remedyforce.
- Partner URL: The partner URL to which the eG manager should first connect to connect to Remedyforce.
- User and Password: The credentials of a valid user who has rights to access Remedyforce through the Partner URL.
- Finally, click the Update button in Figure 2.