Trouble Ticket Manager

Many enterprises use trouble ticketing (TT) systems to track problems with their IT infrastructures. Besides tracking current problems, these systems dispatch service requests to the appropriate maintenance personnel, and thus facilitate the speedy resolution of a problem. If the Trouble Ticket Manager option in the eG license is enabled, then the eG Enterprise  system can be seamlessly integrated with an existing TT system in the target environment. As an outcome, the eG alarms will be fed into the TT system as trouble tickets, and these trouble tickets will then be forwarded to the corresponding service executive, who has to attend to the issue at hand immediately. Alternatively, the email interface that has become a common feature in TT systems in recent times can be used for transmitting eG alarms to TT systems.