I’m delighted to be attending Managed Services Summit London 2026 on 9 September, where eG Innovations is proud to be both sponsoring and exhibiting at this year’s event. It’s a fantastic opportunity to meet MSP leaders, technology partners and IT channel professionals and discuss one of the biggest challenges facing managed service providers today: how to deliver better customer outcomes while scaling efficiently and profitably.
What is Managed Services Summit London 2026?
Now in its 16th year, Managed Services Summit London is a major executive-level event for the UK IT channel, bringing together leading MSPs, MSSPs, systems integrators, solution providers and technology vendors. The 2026 event takes place at Convene, 155 Bishopsgate, London, on 9 September.
This year’s theme, “The Digital Dividend – The role of Managed Services in a Digital World,” reflects how the role of MSPs is changing. Customers increasingly expect their technology partners to do more than simply manage infrastructure. They want strategic guidance, improved security, cloud optimisation, automation and measurable business outcomes.
The agenda reflects these priorities, with sessions covering the MSP market outlook, operational excellence, cybersecurity, M&A, growth strategies, AI and automation, pricing and profitability.
That makes MSS London particularly relevant to eG Innovations because we see monitoring and observability playing an increasingly important role in helping MSPs deliver these outcomes.
What does eG Enterprise offer MSPs?
eG Enterprise is an end-to-end IT observability and performance monitoring platform designed to give MSPs visibility across applications, infrastructure, cloud, containers, digital workspaces and end-user experience from a single console. It supports more than 650 technologies and correlates performance data across the IT stack to help identify the root cause of problems faster.
For MSPs, that means moving beyond traditional monitoring of CPU, memory and disk utilisation towards a much broader view of service performance and customer experience. Learn more: MSP Monitoring Tools for IT Services | eG Innovations.
Multi-tenant monitoring
One of the key advantages for MSPs is eG Enterprise’s multi-tenant architecture. MSPs can monitor multiple customers through a unified platform while maintaining appropriate separation and role-based access. This can reduce the need to operate separate monitoring environments for every customer and help MSPs scale their services more efficiently. Learn more about what we’ll be showcasing at the event: Top 10 Monitoring Features for Multi-Tenant Managed Service Providers.
Full-stack visibility
Modern customer environments are rarely simple. They can span on-premises infrastructure, private and public clouds, virtualisation, containers, databases, networks, applications and digital workspaces.
eG Enterprise brings these layers together, helping MSPs understand dependencies and determine whether a performance problem originates in an application, server, storage system, network, hypervisor, cloud service or digital workspace.
Digital workspace monitoring
Digital workspaces are another important area for MSPs. eG Enterprise provides monitoring for technologies including Citrix, Omnissa Horizon, Azure Virtual Desktop, Windows 365 Cloud PCs, Amazon WorkSpaces, Amazon WorkSpaces Applications and Microsoft RDS. This gives MSPs visibility into sessions, logons, applications, infrastructure and user experience.
For MSPs delivering DaaS or EUC services, this can become an important differentiator: rather than simply managing the underlying platform, they can demonstrate the quality of the service their customers are actually receiving.
Learn more: How eG Enterprise helps MSPs offering digital workspaces, add value-added services.
AIOps and automated root-cause analysis
As MSP environments grow, the sheer volume of monitoring data and alerts can become difficult for engineers to manage manually. eG Enterprise uses AIOps capabilities such as dynamic baselining and automated metric correlation to identify abnormal behaviour and connect related performance problems across the IT stack.
The objective is simple: help engineers spend less time investigating symptoms and more time resolving the underlying problem.
Proactive services and customer value
Monitoring can also become more than an internal IT operations tool. MSPs can use eG Enterprise to provide proactive monitoring, SLA reporting, capacity planning, EUC assessments, compliance insights and right-sizing recommendations. Some MSPs also use white-labelled capabilities to incorporate monitoring into their own managed services offering.
This is particularly important as the MSP market becomes more competitive. The opportunity is not simply to monitor more devices; it is to use observability to create higher-value, differentiated managed services.
Licensing designed to support MSPs
eG Enterprise’s consumable, pay-per-use licensing model offered to partner MSPs is designed to align monitoring costs with the way MSPs deliver and charge for managed services. MSPs can start with the monitoring capacity they need and scale consumption up or down as customers, workloads and technologies grow or change, rather than committing to large upfront licence purchases. Monthly billing and usage tracking can also align eG Enterprise costs with the MSP’s own recurring-revenue model.
Come and talk to us at MSS London
I’m really looking forward to being at MSS London and meeting MSPs who are thinking about how to scale their services, improve operational efficiency and deliver more measurable value to customers.
If you’re attending the event, come and visit the eG Innovations UK & Ireland team at our stand. We’d love to discuss how eG Enterprise can help you move from traditional monitoring to full-stack observability, proactive service management and better digital experiences for your customers.
And don’t forget there’s still time to register to attend!
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