Challenges in AIOps and how to sail through them

AIOps (Artificial Intelligence for IT Operations) is not only a game changer, but the need of the hour as modern IT grows and becomes increasingly complex. The promises of AIOps are both overwhelming and tantalizing.

AI-powered monitoring and observability can help predict issues, automatically resolve incidents, and optimize performance across the IT infrastructure. However, onboarding an AIOps monitoring tool can be more complicated than it sounds on paper.

Many IT teams we’ve spoken with shared their initial excitement about AIOps until they see inevitable challenges. One bank (like many of our customers), for instance, was struggling with siloed IT functions. At that point, their IT teams were pointing fingers at each other instead of fixing the real issue. We understood their style of working and demonstrated eG Enterprise.

Well, to cut a long story short! After integrating eG Enterprise into their daily operations, they realized it wasn’t just about implementing an AIOPs monitoring tool, rather it was also about transforming how they worked together every day.

If you’re considering or already in the process of selecting an AIOps tool for monitoring and IT operations, eG Enterprise can help streamline your Modern IT Operations.

Below are the key challenges and how eG Enterprise can help you navigate them with ease.

The Complexity of ensuring Observability for Modern IT Environments

The Challenge: IT environments have evolved much that they are rarely simple. With the rise of microservices, containers, and multi-cloud architectures, IT stacks often become chains of networks of interconnected systems and services.

Let’s be realistic—using most traditional monitoring tools is like trying to find a needle in a haystack. So, managing this complexity with traditional monitoring tools is not only time-consuming but often ineffective at providing the real-time insights needed for quick problem resolution.

How eG Enterprise can help:

• Unified Coverage: Whether your systems run on-premises, or in a public cloud, or spread across hybrid environments, eG Enterprise offers deep visibility into every corner of your infrastructure. It supports multiple cloud platforms (AWS, Azure, GCP and Alibaba) and integrates natively with modern architectures such as Kubernetes and Docker.

  

  Figure 1: eG Enterprise includes integrated support for modern architectures and containerization technologies such as Kubernetes

• Intelligent Correlation: One of eG Enterprise’s standout features is its ability to correlate data from various components and layers. The AI-powered monitoring tool automatically identifies relationships between different components, helping you uncover root causes of performance issues across complex systems.
• Scalability at Its Core: As your infrastructure grows, eG Enterprise scales with it. Whether you’re managing hundreds of servers or microservices, the eG platform scales at ease to monitor your infra, so you’re never left in the dark.

The Data: Handling Data Quality and Integration Issues

The Challenge: AIOps is as good as the data it can ingest. For organizations with distributed data across multiple apps (legacy, cloud, on-prem, etc.), the idea of consolidating and cleaning up that data to monitor feed and into an AIOps solution can be overwhelming. Without high-quality, integrated data, even the best AI models may fail to do the job.

How eG can help:

• Unified Data Collection: eG Enterprise provides a single pane of glass for monitoring across your entire IT environment, whether it’s on-premises, cloud, or hybrid. This ensures that all your data—user experience measures, logs, events, metrics, and traces—are collected in a database 24 x 7 and ready for analysis, with minimal effort required from your team.

  

• Machine Learning-Based Anomaly Detection: eG leverages machine learning algorithms and statistical methods to analyze large volumes of data and identify unusual patterns or anomalies that could indicate potential issues, reducing the need for manual intervention.
• Simplistic, yet powerful Reporting: eG Enterprise supports monitoring of 600+ applications out-of-the-box and it has the ready-to-report template (layered model) for monitoring the application. This makes alerting and correlation work seamlessly on everything from a standalone server to a complex heterogenous infrastructure. Thereby, eliminating silos and giving you a holistic view of your infrastructure’s performance.

Defining the Right Signals:

The Challenge: With so much data coming from so many different sources, it can be hard to decide which metrics matter the most. Without the right KPIs in place, it’s easy to miss the measures that could prevent system failures or performance bottlenecks.

How eG can help:

• Predefined Thresholds & Structured Approach:

  eG Enterprise makes the job of IT teams easier by providing out-of-the-box thresholds for the applications being monitored. Additionally with predefined grouping and tiers, it makes the L1/L2 support teams’ lives easier in identifying the real issues.

• Root Cause Analysis:

  When an anomaly is detected in a heterogenous infra that’s being monitored, eG Enterprise not only triggers an alarm, it also digs deeper and performs diagnostics to help identify the root cause. This reduces time spent on manual troubleshooting and accelerates mean time to resolution (Low MTTR!)

• Customizable Dashboards:

  eG allows users to tailor dashboards based on the metrics that are most important. Whether you’re tracking system uptime, application performance, or user experience, users can easily visualize the metrics that directly impact business goals. Persona-based dashboards can be created at ease to ensure relevant metrics are shown for stakeholder teams.

Alert Fatigue: Intelligent Alerting and Incident Management

The Challenge: Nothing stops the productivity of the IT teams like alert fatigue. When the IT team is bombarded with constant alerts—many of which are irrelevant or false positives—it becomes increasingly difficult to distinguish between critical incidents and routine anomalies.

How eG can help:

• Prioritize Alerts: eG Enterprise embraces AI and ML to intelligently prioritize alerts based on severity and potential impact. This ensures that the right team is always involved in addressing the most critical issues which were identified by automated event-correlation, rather than getting distracted by non-urgent notifications.

  

  Figure 3: Alerts are correlated, prioritized and groups to avoid alarm storms and to ensure primary issues rather than secondary issues are addressed
• Automated Remediation: In addition to intelligent alerting with proper RCA, eG offers automated remediation with corrective scripts for frequently occurring issues. By this way, many issues can be resolved without human intervention, further reducing the noise and allowing team to focus on higher-priority tasks.
• Alarm Escalation & ITSM Integration: Users can leverage eG’s alarm escalation feature to effectively route and prioritize triggered alerts. This ensures that no alert goes unattended, as issues are systematically assigned based on team workflows and priorities. Additionally, eG offers out of the box integration with most popular ITSM tools, enabling automatic ticket creation and assignment. If alerts are resolved (either through automated corrective actions or other means) the associated tickets are automatically closed, eliminating manual effort and preventing duplicate entries.

Lastly, The People Over Process

The Challenge: Changing the way your IT teams work can be challenging. There could be initial inhibitions from some team members to embrace an AI-powered anything. While this is all understandable, introducing AI into the IT environment can seem like a big leap.

How eG can help:

• Empowering IT Teams: AIOps isn’t about replacing human efforts & intelligence; it’s about embracing it. The tool can be leveraged to automate the repetitive tasks that often bog down IT teams. This gives the team more time to focus on productive activities.
• Intuitive, User-Friendly Interface: eG Enterprise is designed to be user-friendly. The intuitive dashboards and easy-to-understand visualizations make it accessible for everyone, from system admins to business executives.
• Training and Support: eG Enterprise offers comprehensive training resources and dedicated customer support to ensure your team feels confident using the tool. We guide you through the setup, provide best practices, and offer personalized assistance whenever you need it.

Conclusion: Embrace the Future of IT Operations with eG Enterprise

Implementing AIOps doesn’t have to be filled with roadblocks. With eG Enterprise, you get a powerful and user-friendly solution that tackles the common challenges of the adoption of AIOps. From simplifying data consolidation with the power of logs, events, metrics and traces monitoring to providing actionable insights and intelligent automation, eG Enterprise is designed to make IT operations more efficient, proactive, and streamlined.