Locked Out User Accounts
The Account Locking feature enables the eG manager to protect the eG Enterprise system from malicious users. If this lockout feature is enabled for the eG manager, then, if a user’s attempt to login to the eG management console fails a configured number of times, the eG Enterprise system will automatically ‘lock’ that user account. In this case, the user will not be able to login until:
- The expiry of a configured period of time, or;
- The administrator manually unlocks the account using the eG administrative interface
To know how to enable/disable the account lockout capability and configure its settings, refer to Configuring Manager Settings.
The locked accounts page in the eG administrative interface enables option (b) above. Using this page, an administrators can unlock locked user accounts. To access this page, select the Locked Accounts option from the User Management tile. Figure 1 then appears listing all user accounts that are currently locked.
To unlock all locked accounts at one go, simply select the check box in the header row of the table listing locked accounts in Figure 4. Then, click the Unlock Selected icon in the header row.