How does eG Enterprise Monitor Amazon Connect?

eG Enterprise monitors Amazon Connect in an agentless manner. For this, an eG agent needs to be deployed on a remote Windows/Linux host in the target environment.

Pre-Requisites for Monitoring Amazon Connect

The following pre- requisites are to be satisfied while you start monitoring Amazon Connect:

  • Since Amazon Connect can be monitored only in an agentless manner, at least one remote agent should be configured in the environment;

  • The system hosting the remote agent should be configured with internet connectivity;

  • eG Enterprise uses AWS CLI to connect to the target Amazon Connect instance and pull out the required metrics. Ensure that the AWS CLI is installed in your environment. To install AWS CLI application, refer to Installing AWS CLI version 2 on Windows/ Linux

  • AWS Instance ID and the AWS Region to which the target Amazon Connect instance belongs to should be obtained, and the eG remote agent should be configured with these information.To know how to figure out the AWS Instance ID and AWS region, refer to Finding AWS instance ID and AWS region .

  • Some tests require the AWS CloudWatch service to be enabled. This is a paid web service that enables you to monitor, manage, and publish various metrics, as well as configure alarm actions based on data from metrics. For enabling this service, you need to pay CloudWatch fees. Refer to the AWS web site for the fee details.

  • A Secret key and an Access key should be obtained, and the eG remote agent should be configured with these keys.