Adding the BlackBerry UEM

eG Enterprise cannot auto-discover an BlackBerry UEM. This implies that you need to manually add the component for monitoring. The steps for manually adding the BlackBerry UEM component are detailed below:

  1. Log into the eG administrative interface.
  2. Click on the Add Component button in the right corner of the Components at a Glance page that appeared or follow the Infrastructure -> Components -> Add/Modify menu sequence.
  3. The Components page will then appear. In the Components page, select BlackBerry UEM as the Component type and click the Add New Component button.

  4. will then appear.

    Figure 1 : Adding a BlackBerry UEM

  5. Specify the Host IP/Name and the Nick name for the BlackBerry UEM component.
  6. Next, select the External agent that will monitor the target BlackBerry UEM component.

  7. Finally, click the Add button to register the changes

  8. Once the BlackBerry UEM component is added successfully, you will be again redirected to the Components page (see Figure 2). Using the options provided in the Components page, you can modify, unmanage or delete the newly added component. In addition, you can also configure the tests, set thresholds and maintenance policies, and change the IP address.

    Figure 2 : Configuring the BlackBerry UEM component

  9. To collect the performance metrics, you may need to manually configure the tests that are mapped to the BlackBerry UEM component. To configure the tests that need manual configuration, click on the icon in Figure 2. This will lead you to the Specific Test Configuration page where the unconfigured tests for the BlackBerry UEM component will be listed in the Unconfigured Tests list box.

    Figure 3 : Unconfigured tests for the BlackBerry UEM component

  10. Now, click on the Dispatcher Connections test to configure it. To know how to configure this test, refer to the Monitoring the BlackBerry UEM.

  11. Once all the tests are configured, switch to the Monitor tab to view the performance metrics reported by the tests.