Why Monitor Azure Virtual Desktop (AVD)?
Via host pools, the AVD service provides users with access to a multi-user version of Windows 10/11 desktops. As the server and networking hardware required to configure and manage these host pools are provided by the trusted/proven vendor Microsoft, organizations that subscribe to the AVD service do not need to additionally invest on hardware; this results in significant cost savings for the organizations. Moreover, since a single virtual desktop can be assigned to multiple users, the cost and effort involved in provisioning and managing a desktop per user is greatly minimized. Also, as with any VDI infrastructure, AVD users too are assured of instant, on-demand access to high-performing Windows desktops and remote apps, regardless of where they are connecting from.
During and after the pandemic times therefore, where enterprises needed to quickly setup and continuously support a dynamic, reliable, and cost-efficient work-from-home infrastructure for their employees, AVD has been nothing short of a blessing!
However, higher the dependence on a technology, higher will be the cost of its poor performance. AVD is no exception to this rule! During the pandemic, when everything else was uncertain, enterprises and users alike relied heavily on the high availability and peak performance of the AVD service to maintain productivity levels and ensure business continuity. In such situations therefore, even a brief delay in service delivery can adversely impact the productivity of numerous enterprise users, disrupt business, shake user confidence in the service, and increase the organization's displeasure with the technology as a whole!
To avoid this, it is imperative that the AVD service is monitored continuously, and administrators proactively alerted to probable service delays/outages, so that they can be averted well before users notice and complain.