Acknowledgement History

eG Enterprise stores and displays all the acknowledgement descriptions that are associated with a particular alarm, so that the help desk staff can consult with each other online, exchange views, and thus arrive at effective solutions to persistent performance issues with target components. The eG monitoring interface presents this acknowledgement history to you in various ways. While the current alarms window provides you with the complete acknowledgement history of a current issue, the event history page leads you to all acknowledgements associated with a problem that occurred in the recent/distant past. 

Sometimes however, to perform better problem diagnosis, you might want to review specific acknowledgment descriptions associated with an alarm and not all of them. For instance, while two users - john and elvis - may have acknowledged an alarm raised on an Oracle database server, you might only want to view user john’s acknowledgement description. To facilitate such selective viewing of acknowledgement information, eG Enterprise provides a dedicated acknowledgement history page; this page provides a wide variety of filter options with the help of which you can quickly and easily run a search across all alarm acknowledgements, and swiftly locate the acknowledgment information of interest to you.   

Figure 1 : Viewing the history of alarm acknowledgements in the ACKNOWLEDGEMENT HISTORY page

To know more on how to access the acknowledgement history page and the options provided in that page, refer to the Acknowledgement History of the Monitoring Using eG Enterprise document.