How Does eG Enterprise Monitor VMware AirWatch?

eG Enterprise monitors the VMware AirWatch component in an agentless manner. To monitor VMware Workspace ONE UEM, the eG agent should be deployed on a remote Windows host in the target environment.

Pre-Requisites to Monitor VMware AirWatch

Before attempting to monitor VMware Workspace ONE UEM, you need to make sure that certain pre-requisites are fulfilled. The pre-requisites for VMware Workspace ONE UEM monitoring are as follows:

  1. The eG agent connects to the target VMware Workspace ONE UEM via Webhooks service and pulls the required metrics. Therefore, ensure that the eG remote agent and the Webhooks service are installed on the same remote host. To know how eG agent uses Webhooks to collect device events, refer to Using Webhooks to Measure Device Events.To know how to install and start the Webhooks service on the same system that hosts the eG remote agent; refer to Installing and Starting the Webhooks Service.

  2. To connect to the target VMware AirWatch component and pull the required metrics, the user logging into the target VMware Workspace ONE UEM should be vested with the Console Administrator role.

  3. A public HTTPS URL is required for the endpoint, so it can receive device events from Microsoft. To enable this transmission, make sure that the firewall is configured to allow traffic from the internet to the system hosting the Webhooks service. Also, make sure that the port at which the service listens is open.

  4. Ensure that the Webhooks service is SSL-enabled. For this, follow the steps detailed in SSL Enabling the Webhooks Service.

  5. The eG agent uses REST API calls to collect metrics related to APNs certificates. In order to execute the APNs Certificates test, certain pre-requisites need to be fulfilled. To know more about the pre-requisites, refer to Pre-Requisites to Monitor APNs Certificates.