IDM Failure Event Details Test

Use this test to track event failures that occurred on the target VMware Horizon Workspace One Access appliance. By analyzing the event logs of the target VMware Horizon Workspace One Access appliance, this test alerts you to failures and errors such as directory logon and launch failure, sync failure, password lockouts, TLS failed connections, etc. Using this test, you can easily figure out which type of failure has frequently been noticed on the target appliance - is it Launch failures? or Login failures? or Directory sync failures? or IDP discovery failures? or any other unexpected failures? and can initiate troubleshooting of the failures at the earliest.

Target of the test : A VMware Horizon Workspace One Access

Agent deploying the test: A remote agent

Outputs of the test : One set of results for the target VMware Horizon Workspace One Access appliance being monitored.

Configurable parameters for the test
Parameters Description

Test Period

This indicates how often should the test be executed.

Host

The host for which the test is to be configured.

Port

Refers to the port used by the VMware Horizon Workspace One Access.

Published URL

Specify the URL of the target VMware Horizon Workspace One Access appliance being accessed. You can provide an HTTP or an HTTPS URL here. Ensure that you provide a fully-qualified domain name of the target VMware Horizon Workspace One Access appliance here. For example, the URL can be: https://eg-idm.com

Client ID, Client Password and Confirm Password

The eG agent communicates with the target VMware Horizon Workspace One Access appliance using REST API. To collect the required metrics, the eG agent requires an Access token in the form of a Client ID and the Shared Secret value of that client. To know more about creating the Client ID and the shared secret of the Client ID, refer to Configuring the eG Agent to Monitor VMware Horizon Workspace ONE Access . Specify the created Client ID in the Client ID text box and the Shared Secret in the Client Password text box. Confirm the Client Password by retyping it in the Confirm Password text box.

SSL

By default, the VMware Horizon Workspace One Access appliance is SSL-enabled. Accordingly, the SSL parameter is set to true by default. This indicates that the eG agent will communicate with the VMware Horizon Workspace One Access appliance via HTTPS by default.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Launch failures

Indicates the number of times desktops/applications failed to launch the session during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for launch failure.

Login failures

Indicates the number of times user logins failed while launching the desktop/application during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for login failure.

Directory sync failures

Indicates the number of times Directory sync failures occurred during the last measurement period.

Number

Directory sync failure indicates that Active directory which is connected with VMware Horizon Workspace One Access has failed to sync with the VMware Horizon Workspace One Access.

To resolve Directory sync failures, administrators need to increase the Safeguards (in the Sync Safeguard Settings) to 100% and then perform a manual sync.

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

IDP discovery failures

Indicates the number of Identity Provider(IdP) discovery failed during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for IdP discovery failure.

Connector unreachable

Indicates the number of times the connector for all authentication methods and integrations with Horizon and Citrix was unreachable during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

Password locked out

Indicates the number of times password lockouts occurred during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

Password reset

Indicates the number of times password resets failed during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

Redirection denied

Indicates the number of times redirections were denied during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

TLS failed connections

Indicates the number of TLS connection failures occurred during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

TLS dropped connections

Indicates the number of times TLS connection drops were captured during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.

Unexpected failure events

Indicates the number of other unexpected failures that were captured during the last measurement period.

Number

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.