Desktop EDT Performance - OS Test

Adaptive Transport – a new transport mechanism for virtual servers is faster, reliable and more scalable, and improves application interactivity and quickly delivers HDX content to users on long-haul WAN and Internet over UDP or TCP. While TCP is a default choice for HDX content delivery, Adaptive Transport uses an enhanced version of UDP as the primary data transport protocol i.e., Enlightened Data Transport (EDT) protocol to overcome shortfalls of TCP. This mechanism has been built with the intelligence to automatically understand network conditions and react to changes dynamically. Based on dynamic determination of conditions where TCP would perform better, or should the network not support UDP, or in the event of an EDT failure, the ICA virtual channels intelligently switch from EDT to TCP automatically. Automatic fallback to TCP ensures that there is no connection timeout, faster and uninterrupted session connectivity for the users on WAN and increased session reliability. These benefits make the EDT a standard data transport protocol for HDX content delivery in the virtual environments. With such great user impact, monitoring the performance of sessions that are established via EDT becomes inevitable for administrators. Before a user complains about a problem on an EDT session, administrators need to have the capability to continuously monitor EDT performance and connectivity, and isolate bottlenecks for proactive troubleshooting. This is where the Desktop EDT Performance - OS test helps!

This test auto-discovers the virtual desktop user sessions that use the EDT protocol, and reports the bandwidth usage, network traffic, and latency of each such session. Using these performance metrics, administrators can measure the experience of users connected over EDT, and accurately isolate bandwidth-hungry and latent user sessions.

Note:

  1. This test will report metrics only if the following configuration is available in the environment:

    • XenApp and XenDesktop 7.13 and above
    • VDA for Desktop OS 7.13 and above
    • VDA for Server OS 7.13 and above
    • StoreFront 3.9 and above
    • Citrix Workspace App for Windows 4.7 and above
    • Citrix Workspace App for Mac 12.5 and above
    • Citrix Workspace App for iOS 7.2 and above
    • IPv4 VDAs only. IPv6 and mixed IPv6 and IPv4 configurations are not supported.
    • NetScaler 11.1-51.21
  2. The virtual desktop user sessions should be established via Citrix XenDesktop broker.

Target of the test : An ESX server host

Agent deploying the test : A remote agent

Outputs of the test : One set of results for every user who is currently connected to the ESX host via the EDT protocol.

Configurable parameters for the test:
Parameter Description

Test Period

How often should the test be executed

Host

The host for which the test is to be configured

Port

The port at which the specified HOST listens. By default, this is NULL.

ESX User and ESX Password

In order to enable the test to extract the desired metrics from a target ESX server, you need to configure the test with an ESX USER and ESX PASSWORD. The user credentials to be passed here depend upon the mechanism used by the eG agent for auto-discovering the VMs on the target vSphere server and monitoring the server and its VMs. These discovery/monitoring methodologies and their corresponding configuration requirements have been discussed hereunder:

  • Discovering and monitoring by directly connecting to the target vSphere server: Starting with ESX server 3.0, a VMware ESX server offers a web service interface using which the eG agent discovers the guest operating systems on a physical ESX host. The VMware VI SDK is used by the agent to implement the web services interface. To use this interface for discovering the VMs and for monitoring, the eG agent should directly connect to the monitored vSphere/ESX server as an ESX USER with root privileges. However, if, owing to security constraints, you cannot use root user permissions, you can alternatively configure the tests with the credentials of a user who has been assigned the following permissions:

    • Diagnostics

    • TerminateSession

    To see how you can create such a user on the ESX server, refer to theCreating a Special Role on an ESX Server and Assigning the Role to a New User topic

  • Discovering and monitoring using vCenter: By default, the eG agent connects to each ESX server and discovers the VMs executing on it. While this approach scales well, it requires additional configuration for each server being monitored. For example, separate user accounts may need to be created on each server for accessing VM details. While monitoring large virtualized installations however, the agents can be optionally configured to perform guest discovery using the VM information already available in vCenter. The same vCenter can also be used to monitor the vSphere server and its VMs. In this case therefore, the ESX USER and ESX PASSWORD that you specify should be that of an Administrator or Virtual Machine Administrator in vCenter. However, if, owing to security constraints, you prefer not to use the credentials of such users, then, you can create a special role on vCenter with the following privileges:

    • Diagnostics

    • Change settings

    • View and stop sessions

    To know how to grant the above-mentioned permissions to a vCenter user, refer to Creating a Special Role on vCenter and Assigning the Role to a New User .

    If the ESX server for which this test is being configured had been discovered via vCenter, then the eG manager automatically populates the ESX USERand ESX PASSWORD text boxes with the vCenter user credentials using which the ESX discovery was performed.

Confirm Password

Confirm the specified ESX PASSWORD by retyping it here.

SSL

By default, the ESX server is SSL-enabled. Accordingly, the SSL flag is set to Yes by default. This indicates that the eG agent will communicate with the ESX server via HTTPS by default. On the other hand, if the eG agent has been configured to use the VMPerl API or CLI for monitoring (i.e., if the ESX USER parameter is set to none), then the status of the SSL flag is irrelevant.

Like the ESX sever, the vCenter is also SSL-enabled by default. If you have chosen to use the vCenter for monitoring all the ESX servers in your environment, then you have to set the SSL flag to Yes.

Webport

By default, in most virtualized environments, the ESX server and vCenter listen on port 80 (if not SSL-enabled) or on port 443 (if SSL-enabled). This implies that while monitoring an SSL-enabled ESX server directly, the eG agent, by default, connects to port 443 of the ESX server to pull out metrics, and while monitoring a non-SSL-enabled ESX server, the eG agent connects to port 80. Similarly, while monitoring an ESX server via an SSL-enabled vCenter, the eG agent connects to port 443 of vCenter to pull out the metrics, and while monitoring via a non-SSL-enabled vCenter, the eG agent connects to port 80 of vCenter. Accordingly, the WEBPORT parameter is set to 80 or 443 depending upon the status of the SSL flag.  In some environments however, the default ports 80 or 443 might not apply. In such a case, against the WEBPORT parameter, you can specify the exact port at which the ESX server or vCenter in your environment listens so that the eG agent communicates with that port.

Virtual Center

If the eG manager had discovered the target ESX server by connecting to vCenter, then the IP address of the vCenter server used for discovering this ESX server would be automatically displayed against the VIRTUAL CENTER parameter; similarly, the ESX USER and ESX PASSWORD text boxes will be automatically populated with the vCenter user credentials, using which ESX discovery was performed.

If this ESX server has not been discovered using vCenter, but you still want to discover the guests on the ESX server via vCenter, then select the IP address of the vCenter host that you wish to use for guest discovery from the VIRTUAL CENTER list. By default, this list is populated with the IP address of all vCenter hosts that were added to the eG Enterprise system at the time of discovery. Upon selection, the ESX USERand ESX PASSWORD that were pre-configured for that vCenter server will be automatically displayed against the respective text boxes.

On the other hand, if the IP address of the vCenter server of interest to you is not available in the list, then, you can add the details of the vCenter server on-the-fly, by selecting the Other option from the VIRTUAL CENTER list. This will invoke the ADD VCENTER SERVER DETAILS page. Refer to Adding the Details of a vCenter Server for VM Discoverysection to know how to add a vCenter server using this page. Once the vCenter server is added, its IP address, ESX USER, and ESX PASSWORD will be displayed against the corresponding text boxes.

On the other hand, if you want the eG agent to behave in the default manner -i.e., communicate with each ESX server for monitoring and VM information - then set the VIRTUAL CENTER parameter to ‘none’.

Exclude VMs

Administrators of some virtualized environments may not want to monitor some of their less-critical VMs - for instance, VM templates - both from ‘outside’ and from ‘inside’. The eG agent in this case can be configured to completely exclude such VMs from its monitoring purview. To achieve this, provide a comma-separated list of VMs to be excluded from monitoring in the EXCLUDE VMS text box. Instead of VMs, VM name patterns can also be provided here in a comma-separated list. For example, your exclude vms specification can be: *xp,*lin*,win*,vista. Here, the * (asterisk) is used to denote leading and trailing spaces (as the case may be). By default, this parameter is set to none indicating that the eG agent obtains the inside and outside views of all VMs on a virtual host by default. By providing a comma-separated list of VMs/VM name patterns in the EXCLUDE VMS text box, you can make sure the eG agent stops collecting ‘inside’ and ‘outside’ view metrics for a configured set of VMs.

Exclude IP

Typically, when performing VM discovery, the eG agent automatically discovers the operating system on which every VM runs, and all the IP addresses that each VM supports. If two are more VMs on a target vSphere server are in a VM cluster, then the eG agent will also auto-discover the cluster IP address. Since the cluster IP address is shared by all VMs in the cluster, this IP address will be in the discovery list of every VM in the cluster. In this case, if the eG agent attempts to obtain the 'inside view' of each VM in a cluster using their cluster IP address, incorrect metrics may be reported sometimes. To avoid this, you may want to instruct the eG agent to not use the cluster IP address when collecting 'inside view' metrics. For this, specify a comma-separated list of cluster IP addresses to be excluded in the EXCLUDE IP text box.

Ignore VMs Inside View

Administrators of some high security VMware environments might not have permissions to internally monitor one/more VMs. The eG agent can be configured to not obtain the ‘inside view’ of such ‘inaccessible’ VMs using the IGNORE VMS INSIDE VIEW parameter. Against this parameter, you can provide a comma-separated list of VM names, or VM name patterns, for which the inside view need not be obtained. For instance, your IGNORE VMS INSIDE VIEW specification can be: *xp,*lin*,win*,vista. Here, the * (asterisk) is used to denote leading and trailing spaces (as the case may be). By default, this parameter is set to none indicating that the eG agent obtains the inside view of all VMs on an ESX host by default.

Note:

While performing VM discovery, the eG agent will not discover the operating system of the VMs configured in the IGNORE VMS INSIDE VIEW text box.

Ignore WINNT

By default, the eG agent does not support the inside view for VMs executing on Windows NT operating systems. Accordingly, the IGNORE WINNT flag is set to Yes by default.

Inside view using

By default, this test obtains the “inside view” of VMs using the eG VM Agent. Accordingly, the inside view using flag to eG VM Agent by default. The eG VM Agent is a piece of software, which should be installed on every VM on a hypervisor. Every time the eG agent runs this test, it uses the eG VM Agent to pull relevant 'inside view' metrics from each VM. Once the metrics are collected, the eG agent then communicates with each VM agent and pulls these metrics, without requiring administrator privileges. Refer to Configuring the Remote Agent to Obtain the Inside View of VMs for more details on the eG VM Agent.

Domain, Admin User, and Admin Password, and Confirm Password

By default, these parameters are set to none. This is because, by default, the eG agent collects 'inside view' metrics using the eG VM agent on each VM. Domain administrator privileges need not be granted to the eG agent if it uses this default approach to obtain the 'inside view' of Windows VMs.

Report By User

This flag is set to Yes by default. The value of this flag cannot be changed. This implies that the virtual machines in VDI environments will always be identified using the login name of the user. In other words, in VDI environments, this test will, by default, report measures for every username_on_virtualmachinename.

Report Powered OS

This flag becomes relevant only if the REPORT BY USERflag is set to ‘Yes’

If the REPORT POWERED OS flag is set to Yes (which is the default setting), then this test will report measures for even those VMs that do not have any users logged in currently. Such guests will be identified by their virtualmachine name and not by the username_on_virtualmachinename. On the other hand, if the REPORT POWERED OS flag is set to No, then this test will not report measures for those VMs to which no users are logged in currently.

Citrix Home

By default, this parameter is set to none indicating that the eG agent would automatically discover the location at which the Virtual Delivery Agent (VDA) is installed for collecting the metrics of this test. If the Virtual Delivery Agent is installed in a different location in your Citrix environment, then indicate that location in the CITRIX HOME text box.

Detailed Diagnosis

To make diagnosis more efficient and accurate, eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability

  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test
Measurement Description Measurement Unit Interpretation

Number of sessions

Indicates the number of sessions initiated by this user.

Number

The value 0 indicates that the user is not currently connected to the server.

If this measure reports a non-zero value, then use the detailed diagnosis of the measure to view the details of these EDT sessions.

Bandwidth

Indicates the bandwidth usage of all sessions of this user.

Kbps

Compare the value of this measure across users to know which user is consuming the maximum bandwidth.

Round trip time

Indicates the round trip latency between the virtual machine and this user.

Seconds

Comparing the value of this measure across users will enable administrators to quickly and accurately identify users who are experiencing higher latency when connecting to a virtual machine via EDT protocol.

Flow window

Indicates the size of the flow window.

KB

The flow window and congestion window are used to control the congestion in the network. The smaller the value of both the windows, the data will be sent without any delay. The larger the value, the data will be added up in the sent queue and it will be sent with delay.

Congestion window

Indicates the size of the congestion window.

KB

Sent packets

Indicates the number of EDT packets sent by this user.

Packets

 

Received packets

Indicates the number of EDT packets received by this user.

Packets

 

Retransmitted packets

Indicates the number of EDT packets that were retransmitted by the user.

Packets

 

Lost sent packets

Indicates the number of packets lost by this user during transmission.

Packets

Ideally, the value of this measure should be zero.

Comparing the value of these measures across users will enable administrators to quickly and accurately identify users who have extensively lost packets during transmission and reception of packets via EDT protocol.

Lost received packets

Indicates the number of packets lost by this user during reception.

Packets

Sent acknowledgements

Indicates the number of acknowledgements that were received by this user for sending the EDT packets.

Number

 

Sent negative acknowledgements

Indicates the number of negative acknowledgements that were received by this user for sending the EDT packets.

Number

 

Received acknowledgements

Indicates the number of acknowledgements that were received by this user for reception of EDT packets.

Number

 

Received negative acknowledgements

Indicates the number of negative acknowledgements that were received by this user for reception of EDT packets.

Number

 

Data transmitted

Indicates the amount of data transmitted by this user.

KB

Compare the values of these measures to find out which user transmitted/received the maximum amount of data through EDT protocol.

Data received

Indicates the amount of data received by this user.

KB

Packet arrival rate

Indicates the rate at which the EDT packets arrived at this user's desktop.

Packets/sec

 

Packet sending period

Indicates the time taken by this user for sending the EDT packets.

Milliseconds

 

Packets in flight

Indicates the number of EDT packets that have been sent by this user but have not yet been acknowledged or confirmed as received by the destination.

Packets

 

Receiver queue size available

Indicates the number of EDT packets in the receiver queue of this user.

Number

 

Sender queue size available

Indicates the number of EDT packets in the sender queue of this user.

Number

 

Out of order packets

Indicates the number of out of sequence packets received by this user.

Number

The out-of-order packets refer to data packets that arrive at the destination out of sequence. In an ideal network, packets arrive in the order they were sent, but due to various reasons, including network congestion, routing changes, or issues with network devices, packets might reach their destination out of order.

The value of this measure is preferred to be low.

Output buffers available

Indicates the number of output buffers available for use by this user.

Number

A high value is desired for this measure.

Output buffers in use

Indicates the number of the output buffers that are currently in use.

Number

 

If the Number of sessions measure reports a non-zero value, then use the detailed diagnosis of the measure to view the details of the EDT sessions initiated by the user.

Figure 1 : The detailed diagnosis of the Number of sessions measure reported by the Desktop EDT Performance - OS test