Trouble Ticket Integration Using SNMP Traps

The eG Enterprise manager can be configured to send SNMP traps to a Service Desk system. Traps are sent for each and every state change detected by the monitoring tool. Each trap will have an alarm ID associated with it and the Service Desk tool is responsible for processing the traps and creating/updating/closing trouble tickets accordingly.

To enable integration via SNMP traps, the following steps should be followed: