Trouble Ticket Integration Using SNMP Traps
The eG Enterprise manager can be configured to send SNMP traps to a Service Desk system. Traps are sent for each and every state change detected by the monitoring tool. Each trap will have an alarm ID associated with it and the Service Desk tool is responsible for processing the traps and creating/updating/closing trouble tickets accordingly.
To enable integration via SNMP traps, the following steps should be followed:
- Configure at least one SNMP manager for the eG manager to integrate with. Refer to Configuring a Third-party SNMP Manager to know how to configure an SNMP manager.
- Configure the eG manager to send traps to the SNMP manager(s) as trouble tickets (i.e., with a TTID). Refer to Integrating the eG Manager with a TT System via a TT Mail Interface to know how to configure the eG manager so.