Redefining Application Management Services – the AIOps Way

For years, Application Management/Maintenance Services (AMS) have been the go-to solution for IT leaders trying to keep their business applications stable and running. The AMS pitch was simple: Hand over your apps to us, and we’ll manage and maintain them for you!

And for a long time, that model has delivered promising results. It allows internal teams to focus on innovation while service providers handle the operational heavy lifting. But, as we move fast with digital, the demands on IT have changed right under our feet. And to keep pace the delivery, and the way the AMS function must evolve too.

AMS teams face increasing scrutiny as the business users increasingly question them:

1. Why is my app slow today?
2. Why didn’t we catch this outage earlier?
3. Why do we need a 2 AM war room to solve this issue again?

Well, to be fair, the app architecture has changed, the delivery models, tooling, and people should evolve too. If you look back at the common questions, those aren’t criticisms; they’re signs of changing expectations.

Consider the changing landscape of IT operations – Digital Workspaces, Modern ERP, Cloud, Containers, SaaS, Hybrid IT, Microservices. The modern enterprise tech stack is too dynamic, distributed, and fast-moving for manual operations to keep up. Traditional ticket queues, escalation matrices, and SLA-based models alone aren’t enough. This isn’t about AMS failing. It’s about AMS teams being asked to do more to deliver faster resolutions, ensure user experience, reduce costs, and provide insights while managing increasingly complex environments.

Why AIOps Is the Opportunity, Not the Threat

This is where AIOps (Artificial Intelligence for IT Operations) comes in, not to replace AMS, but to supercharge it.

As Nokia points out in its recent blog “Are Your AIOps Investments Effective?”, many organizations are approaching AIOps as a patch or bolt-on. But the ones seeing real value are those that take a structured, strategic approach, combining automation with governance, data democratization, and platform thinking.

With AIOps, AMS teams can:

• Automate the routine, so they can focus on the exceptional
• Accelerate root cause analysis, reducing MTTR and war rooms
• Shift from reactive to proactive operations
• Correlate data across apps, infra, network, cloud, eliminating silos
• Deliver real-time insights to business and IT stakeholders

In short: AIOps enables AMS teams to do what they do best, but just faster, smarter, and with more impact.

At eG Innovations, we see this evolution every day. AMS providers and in-house ops teams are turning to eG Enterprise, our AIOps-powered observability platform, to bring intelligence, automation, and visibility into their operations.

With eG Enterprise, teams gain:

• Real-time, AI-powered root cause analysis
• End-to-end observability across apps, infra, cloud, containers, and users
• Proactive alerting and predictive insights
• Lower MTTR and operational cost
• Happier users and stakeholders

Instead of burning the midnight oil, AMS teams can now easily and proactively avoid incidents. Instead of dashboards full of alerts, they get intelligent signals that truly helps them.

eG Enterprise AIOps is AMS 2.0

Application Management Services aren’t going away; they are transforming. And AIOps is the enabler of that transformation. The contender you can rely on!

Next Gen CIOs and service providers are already reimagining AMS with:

• An AIOps enabled Observability Platform that works!
• Event based Auto triggers for remediation
• Greater automation, observability, and agility

AIOps isn’t a replacement. It’s the next chapter of AMS.

If you’re part of an AMS team or run an AMS operation, this is your opportunity to lead the change. By embracing AIOps, you’re not just modernizing your delivery but also making your work more strategic, more scalable, and more valued.

At eG Innovations, we’re here to partner with you on that journey. Let’s talk about its intelligent evolution – powered by AIOps.