Adding Custom Fields for Pager Duty, Hip Chat, and Slack

As mentioned earlier, custom fields can be added in the eG manager for only the following TT systems: Service Now, JIRA, Pager Duty, HipChat, and Slack. The procedure for configuring a Custom field in eG Enterprise for Service Now and JIRA are detailed in Adding Custom Fields for Service Now Integration and Adding Custom Fields for JIRA Integration (respectively). As for the other TT systems (Pager Duty, HipChat, and Slack), you can use the same procedure detailed for Service Now in Adding Custom Fields for Service Now Integration. The only differences will be:

• The procedure for finding the internal column name that corresponds to a custom field will vary from one TT system to another. Refer to the corresponding TT system documentation to know how to find the column name.

• A few section names and parameter names in the eg_services.ini file will also change according to the TT system. The table below should help you with that:

  Parameter Name	Service Now	SERVICE NOW parameter in the [tt_intergration_system_fields] section
  	Hip Chat	HIP CHAT parameter in the [tt_intergration_system_fields] section
  	Slack	Slack parameter in the parameter in the [tt_intergration_system_fields] section
  	Pager Duty	pager duty parameter in the [tt_intergration_system_fields] section
  Section Name	Service Now	[tt_integration_service now] section
  	Hip Chat	[tt_integration_Hip chat] section
  	Slack	[tt_integration_slack] section
  	Pager Duty	[tt_integration_pager duty] section