15 October 2025: Hague/Lasne
Systemat, Managed Service Provider and specialist in the field of IT consulting, printing, infrastructure and cloud services, has entered into a strategic partnership with eG Innovations, leading provider of end-to-end application and performance monitoring solutions. Thanks to the collaboration, Systemat can guarantee the continuity of its customers' IT environment even better.
Continuity of IT infrastructure
Systemat supports its customers in the digital transformation. With the increasing digital transformation, companies are becoming increasingly dependent on the IT infrastructure for their business processes. At the same time, the number of components, new technologies and applications is growing, and the complexity of the IT environment is increasing sharply. To guarantee the continuity of the IT environment, proactive monitoring is therefore crucial. To this end, Systemat has integrated various AIOps functionalities from eG Innovations into its management processes to achieve both efficiency and better service.
Optimal end-user experience
An important part of the services provided by Systemat is the complete set-up, management and monitoring of the workplace environment for its customers. This service covers the entire workplace chain, from the endpoints and applications to the infrastructure that is set up on-premises and/or in a public cloud. In the past, Systemat used various point solutions for monitoring. eG Innovations' end-to-end monitoring solution now provides Systemat comprehensive and complete insight into the status of entire chains, including the Digital Employee eXperience (DEX) of the users and the IT chains of essential applications. Thanks to the automated root cause analysis, the cause of a disruption can be quickly identified, and often proactively remedied, before the end user notices anything.
End-to-end monitoring
Systemat attaches great importance to knowledge and invests a lot in training and education. In the meantime, a number of employees have been trained as eG Innovations Certified Engineers. These Certified Engineers have the expertise to implement and manage the monitoring solution, onboard customers and set up dashboards and reports.
Frederik Dewulf, CEO Systemat: "The strategic choice for the Observability solution of eG Innovations is of great added value for us and for our customers. With the solution, we can monitor almost any desktop, any application, and any (cloud) infrastructure. This means that we always have end-to-end insight into the status of the IT environment, even if new components, applications or technologies are added."
Renne Bots, Area Sales Manager Benelux & DACH at eG Innovations: "The partnership with Systemat is very valuable to us. Systemat is an experienced player in the Belgian market with a lot of knowledge and experience, where they distinguish themselves by their focus on Microsoft solutions, among other things. As a Managed Service Provider, Systemat uses eG Enterprise as part of its monitoring as a service offering. That they are fulfilling a need of the customer is evident from the fact that we have now jointly connected several customers. We look forward to a long-term partnership!'
About eG Innovations
eG Innovations helps companies around the world to turn their IT services into a competitive advantage, thereby contributing to increasing productivity, growth and profits. Many of the world's largest companies use eG Enterprise technologies to improve IT services performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. Visit us on www.eginnovations.com or on X at @eGInnovations.
About Systemat
Managed Service Provider and specialist in the field of IT consulting, printing, infrastructure and cloud services, Systemat designs, integrates, implements and finances complete and modular ICT solutions in 5 technological areas of expertise: workspace, printing & document management, IP connectivity, data entry & cloud and IT security.