Application Performance Management
for Next Gen IT Infrastructures
Emerging next generation, dynamic IT infrastructures pose key performance monitoring and management challenges:
Users access business services, not networks, servers or applications directly. Hence, user complaints always relate to business service performance (e.g., slow response time, poor access, etc.). They do not know or care about the servers, applications, or network devices.
Application performance failures account for 73% of all failures in IT infrastructure today. Hence, organizations need a performance management solution that can take care of key enterprise applications end-to-end and not just network devices.
IT infrastructures are no longer based on the simple client-server architecture. Most infrastructures are multi-tier, with multiple tiers of hardware and software being involved in service delivery to the end user. Furthermore, these tiers are inter-dependent on one another. Therefore, a failure in one application (e.g., database) affects all the other applications (e.g., web, java, middleware) involved in supporting the business service. Multi-tier architectures provide scalability, but they also pose interesting application performance management challenges.
Inter-dependencies between applications and network tiers make it difficult for administrators to identify the true culprit. The virtualization of applications only adds to the problem. Consequently, identification the root-cause of application performance issues and correcting them is a huge challenge. Silo monitoring and management of individual applications is no longer a viable solution for IT infrastructures. Administrators need end-to-end business service monitoring, not silo application monitoring.
Silo-based application performance management: Users are experiencing application slowdowns... but WHERE IS THE PROBLEM?
Complex IT infrastructure leads to finger pointing. Owing to the increasing complexity of IT infrastructures, a single operator can no longer be adept at all the different server, network, application and virtualization technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular infrastructure tiers, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. The in-depth application performance management tools are often in the hands of the domain experts and developers only. The service operators often hvae no visibility into the performance of the different infrastructure tiers. So when a user reports a performance problem, the service operators often struggle to determine which domain expert/developer to call on to resolve the problem. Hence, enterprises need performance management solutions that can provide clear problem demarcation - not finger pointing.
eG Enterprise enables fast application performance triage
Automatic application performance management using eG Enterprise
eG Enterprise is a 100% web-based application performance management for next generation IT infrastructures. Its universal monitor allows administrators to monitor every layer of every tier of the infrastructure. Alerts from every tier are correlated using a patented, industry first "virtualization-aware" root-cause diagnosis technology. This technology allows service operators to easily identify which tier of the infrastructure is the cause of a problem. The key benefits of application performance management using eG Enterprise include:
Empowers service operators to rapidly triage application performance problems: Integrated monitoring of each of the tiers, coupled with automatic diagnosis enables IT service operators to track the quality of the business services end-to-end and relate this to critical network, system, and application performance. eG Enterprise includes extensive pre-defined models for over 150 popular enterprise applications. These models make it simple for service operators to track the performance of each of the tiers, without requiring extensive technical training. Intuitive, color-coded business service topology views showing the current state of each of the infrastructure tiers allow service operators to easily identify the problematic tier.
Lowers operations costs for enterprises: eG Enterprise's patented automatic triage capability makes problem diagnosis very simple. Considering inter-application and network interdependencies, eG Enterprise is able to automatically differentiate between the cause and effect of problems, so that administrators can focus on the cause, rather than being distracted by the effects. Thereby, administrators spend less time on routine fire-fighting and can focus on more productive tasks. This results in significant cost savings for the enterprise. Routine application performance issues are handled by lower cost service operators and the more expensive administrators can be deployed for productive tasks.
Clearly demarcates problem areas and eliminates finger-pointing: eG Enterprise's layer model representation for different applications and network devices enables clear demarcation of the problem (i.e. whether network, server, or application) with minimal effort. This capability eliminates finger-pointing across domains as well.
Want the latest eG Innovations
news? Join our mailing list:
When a user calls and complains about service performance, it is often difficult and very time
consuming to pinpoint the root cause of the problem. Is it Citrix, VMware, VDI, is it the Java
application, database server, or storage, is it the network or is there a problem in the cloud?
By correlating and visualizing all performance drivers and dependencies - from desktops and
applications to servers, network and storage - eG Innovations helps you proactively discover,
instantly diagnose, and rapidly resolve even the most challenging performance issues. Before
they impact user experience and the success of your transformational IT initiatives.