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End To End Monitoring Solution for The Next Gen IT Infrastructure |
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Emerging next generation, dynamic IT infrastructures pose key enterprise monitoring and management challenges:
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Users use networks to access business services. Hence, user complaints always relate to business service performance (e.g., slow response time, poor access, etc.). They do not know or care about the servers, applications, or network devices.
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Applications cause 73% of IT infrastructure failures.
You need a management solution that can take care of your key enterprise applications and not just your network devices. |
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Your network is no longer based on the simple client-server architecture. Failure in one application (e.g., database) affects all the other applications (e.g., database, middleware) involved in supporting the business service. Multi-tier architectures provide scalability, but they also pose challenges. A business service involves multiple, dependent applications and network elements. Inter-dependencies between the service components making it difficult for you to identify the true culprit. Consequently, problem identification and correction is a huge challenge. Silo monitoring is no longer a viable problem diagnosis solution in IT infrastructures. You need end-to-end service monitoring, not silo monitoring. |
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| Silo-based monitoring: Your users are unhappy... but WHERE IS THE PROBLEM? |
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Complex IT infrastructure leads to finger pointing. The complexity of IT infrastructures means that a single operator can no longer be adept at all the diverse infrastructure technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular silos, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. So, your service operators often struggle to determine which domain expert/developer to call on to resolve a problem. You need clear problem demarcation - not finger pointing.
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The eG Enterprise Suite
Faster Problem Identification... No Finger Pointing... Happy Users.
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Less demanding on your operators: Integrated multi-tier
enterprise
service
monitoring allows your IT operators to track the quality of the business services end-to-end and relate this to critical network, system, and application performance. You get pre-defined models for over fifty popular software applications. Now your service operators can manage your infrastructure, without years of technical training... or worse... finger pointing at the silo managers. |
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Focus on the cause rather than effects: eG Enterprise's patented automatic triage capability makes problem diagnosis very simple. Considering inter-application and network interdependencies, eG is able to automatically differentiate between the cause and effect of problems, so service operators can focus on the cause, rather than being distracted by the effects. |
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Clear problem demarcation: eG Enterprise's layer model representation for different applications and network devices enables clear demarcation of the problem (i.e. whether network, server, or application) with minimal effort. This capability eliminates finger-pointing across domains. |
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| Infrastructure Triage: Faster Problem Resolution, Happy Users |
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| Automatic root-cause diagnosis and IT triage using eG Enterprise |
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