The Challenges

The recent evolution of IT infrastructures poses key monitoring and management challenges:

• Over 73% of failures in IT infrastructures are attributed to application software and servers. Hence, there is growing need for application management.
  
  
• While the use of multi-tier architectures helps with respect to infrastructure scalability, it also poses interesting challenges. Since the end-to-end service involves multiple dependent applications and network elements, a failure in one application (e.g., database) affects all the other applications involved in the service. Consequently, problem identification and correction is a huge challenge. Monitoring applications and networks as independent silos is no longer sufficient for problem diagnosis in IT infrastructures.

Silo-based monitoring

• Owing to the complexity of IT infrastructures, it is no longer reasonable to expect that a single operator can be adept at all the diverse infrastructure technologies. Infrastructure teams often have domain experts (e.g., Oracle DBA, WebLogic admin, etc.) and application developers who take responsibility for the deployment, while another team of operators is responsible for the day-to-day operation of the service. The service operators have to deal with monitoring tools that require a great deal of expertise to operate and often struggle to determine which domain expert/developer to call on to resolve a problem.
  
  

• Integrated multi-tier monitoring: Taking a holistic approach, the eG Enterprise suite allows IT operators to track the quality of the business services and relate this to critical network, system, and application performance. Pre-defined models for over fifty popular software applications ensure that service operators can start managing their infrastructure, without needing to acquire a great deal of expertise.

What eG Enterprise’s Proactive Infrastructure Triage Achieves

• Focus on the cause rather than effects:
  eG Enterprise's patented automatic triage capability makes problem diagnosis very simple. Considering inter- application and network interdependencies, eG is able to automatically differentiate between the cause and effect of problems, so service operators can focus on the cause, rather than being distracted by the effects.



• Clear problem demarcation:
  eG Enterprise's layer model representation for different applications and network devices enables clear demarcation of the problem (i.e. whether network, server, or application) with minimal effort. This capability eliminates finger-pointing across domains.
  
  

Automatic infrastructure triage using eG