Monitoring Any Workspace from Anywhere, Anytime
Digital workspaces are the predominant means by which organizations are looking to support remote employees and workers. Popular technology choices available include Citrix virtual apps and desktops, VMware Horizon, Microsoft Remote Desktop Services, Microsoft Windows Virtual Desktop (WVD), Amazon Workspaces, and Amazon AppStream 2.0, among others.
While the choice of technology and architecting the solution is a big challenge, an even bigger challenge is ensuring that digital workspaces deliver on their promise. Employees and remote workers using digital workspaces must be productive, otherwise the business investment in these technologies is at risk.
Digital Workspace Monitoring Challenges
There are multiple different technologies that have to function together for the digital workspace service to be performing well (a problem in any tier can manifest to the user as a slow desktop or a slow application).
Furthermore, there are different domains of control in a digital workspace deployment. Some of the tiers may even be deployed in the cloud and IT admin teams may not have full visibility into these tiers. Slow logons, session disconnects, screen freezes, etc., are some of the common complaints that users may have.
To make digital workspaces work, IT teams need to:
- Proactively detect and fix problems to reduce mean time to repair (MTTR)
- Detect and address resource bottlenecks to enhance user experience
- Plan in advance so that user productivity and satisfaction are enhanced
eG Enterprise: The Complete Monitoring Solution for Any Digital Workspace
The unique characteristics of digital workspaces demand that a monitoring solution be purpose built for these technologies. Traditional system monitoring tools that focus on resources or application performance monitoring tools that focus on web applications are not adequate for monitoring digital workspaces.
Based on decades of experience working with digital workspace technologies, we have architected eG Enterprise to address the unique challenges that digital workspaces pose.
- eG Enterprise makes user experience a center piece of its monitoring strategy. A combination of real user and synthetic monitoring provides 360° visibility into digital user experience.
- eG Enterprise embeds domain expertise in digital workspace technologies acquired from working with thousands of clients. Deploy eG Enterprise in minutes and collect KPIs immediately.
- A patented root-cause diagnosis engine makes troubleshooting simple. Color-coded topology views make it simple to identify where the real problems lie.
- Empirical reports and analytics help architects take informed decisions: Get guidance for capacity planning, optimization and right-sizing your digital workspace deployment.
Key Capabilities for Digital Workspace Monitoring
Deployable on-premises or as SaaS, eG Enterprise offers organizations great flexibility. Our licensing is not specific to any digital workspace technology and we can support one or more digital workspace technologies from the same console. Get consistent dashboards, reports, and alerts for any type of digital workspace.
| Citrix Virtual Apps / Desktops and Citrix Cloud | VMware Horizon VDI and RDSH | AWS Workspaces | Microsoft RDS | Microsoft Windows Virtual Desktop | |
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| Auto discovery |  |
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| Synthetic monitoring | |
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| Monitoring digital workspace protocols | ICA and EDT |
PCoIP and Blast |
PCoIP |
Remote Fx |
Remote Fx |
| Monitoring session activities, active/idle times | |
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| Monitoring application launches and resource usage | |
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| Monitoring URLs accessed through browsers | |
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| Monitoring Connection brokering performance | |
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| Tracking health of supporting infrastructure and services | |
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| Correlated topology views | |
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| Ability to search by user and troubleshoot | |
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| Customized reports that digital workspace administrators need | |
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Intuitive Monitoring Dashboards, Analytics and Reports
100% web-based monitoring console (HTTP/S)
Automatic baselining with self-learning thresholds
Out-of-the-box reports for historical data analytics
Track slow logon trends over time
Identify resource-intensive sessions
At a glance, view user experience for all users
Built-in Citrix logon simulator
Intelligent VM-to-host mapping
Monitor Citrix Cloud Delivery Controller
End-to-end service topology and root cause diagnosis
User active time and idle reporting
Capacity planning and right-sizing insight
Key Capabilities for Digital Workspace Monitoring
- Troubleshoot "it's slow" complaints
- Looking for compliance reporting? Know who logged in, when, how long, what applications, etc.
- Planning to increase your digital workspace deployment. Learn where your bottlenecks are and invest wisely.
- Need a performance audit of your digital workspace deployment? Leverage our service provider-friendly licensing model.
- Benchmark user experience. Provide management reports to highlight the utility of digital workspaces.
