Configuring Detailed Diagnosis
This Detailed Diagnosis option will be available in the left panel of the agent settings page (that can be accessed by selecting Settings option from the Agents tile) only if the eG license supports the detailed diagnosis capability. If not, a message stating that the license does not allow this feature will appear when you access this page.
If the detailed diagnosis capability is enabled, eG agents will perform more detailed measurements periodically. For example, an agent measures the CPU usage of a host. With the detailed diagnosis capability, the agent can determine and report the top 10 CPU consuming processes on the host. The functioning of the detailed diagnosis capability is determined by two settings, which can be configured using the diagnosis settings screen (see Figure 1):
Diagnosis period during normal operation: In this text box, specify the periodicity with which the eG agents need to provide a detailed diagnosis of a measure, regardless of its state (i.e. Normal, Critical, Major, or Minor). By default, this text box will contain the value 1.
Assume that the diagnosis period during normal operation is specified as 4. Also, assume that a test that provides a detailed diagnosis of its measures, runs every 60 seconds. This means that the eG agents will generate detailed measures every fourth time that the test runs, i.e. at the end of 60*4 = 240 seconds (or 4 minutes).
Diagnosis period during abnormal operation: In this text box, specify the frequency with which the eG agents should report detailed diagnosis measures if they detect a problem (i.e. state is Critical, Major, or Minor). By default, this text box will contain the value 1.
Assume that the diagnosis period during abnormal operation is set to 2. In such a case, if an agent detects a problem with a measurement, it starts reporting detailed diagnosis measures every second time that it performs the test.
If you specify 0 as the normal diagnosis period, but set the abnormal diagnosis period to a valid value, then the eG agents will disregard the normal frequency, and will generate detailed measures only according to the abnormal diagnosis period. The vice-versa also holds good. If both the frequencies are set to 0, then no detailed measures will be generated. In such a case, the Application, Session, and User Thin Client Reports cannot be generated.
Clicking the Update button in Figure 1 will register the changes made to the system.