Citrix Cloud Connectivity Test
Unavailability of the Citrix Cloud service will deny users access to their critical applications/desktops. Slowness in accessing the cloud can have an adverse impact on the user experience with the cloud. To avoid this, administrators should periodically check the accessibility and the responsiveness of the cloud service, proactively detect potential anomalies, and immediately initiate measures to pre-empt such abnormalities. This is what the Citrix Cloud Connectivity test does.
This test connects to the Citrix Cloud service via an API client and in the process, reports the following:
- Whether/not the cloud service is available;
- How quickly is the cloud responding to requests
This way, the test points administrators to issues in connecting to the cloud.
Target of the test : A Citrix Cloud Connector
Agent deploying the test : An internal agent
Outputs of the test : One set of results for the Citrix Cloud Connector monitored
Parameter | Description |
---|---|
Test Period |
How often should the test be executed. |
Host |
The host for which the test is to be configured. |
Port |
The port at which the connector listens. By default, this is 443. |
Customer ID |
When configuring the Citrix Cloud service, you should have created an API client on the cloud, so that any external program can communicate with the cloud. This API client is tied to a customer ID. The Citrix Cloud API requires this customer ID, when calling REST APIs. To get the customer ID for the API client that you have created in your environment, do the following:
|
Secure Client File Path |
When creating the API client on the cloud, you will be provided with an ID and a Secret for your client. Downloading this information saves a file named secureclient.csv. The eG agent uses the ID and Secret stored in this file to connect to the Citrix Cloud API. This is why, you will have to configure the Citrix Cloud Connectivity test with the full path to the secureclient.asv. |
Proxy Host, Proxy Port, Proxy User Name, Proxy Password, and Proxy SSL |
These parameters are applicable only if the Citrix Cloud Connector communicates with the Citrix Cloud via a Proxy server. If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes. By default, the Proxy SSL flag is set to No. If the specified proxy server is SSL-enabled, then set the Proxy SSL flag to Yes On the other hand, if the Citrix Cloud Connector is not using a Proxy server to communicate with the Citrix Cloud, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none. |
Measurement | Description | Measurement Unit | Interpretation |
---|---|---|---|
Availability |
Indicates whether/not the Citrix Cloud portal is available/accessible. |
Percent |
If the value of this measure is 100, it indicates that the cloud service is available. The value 0 denotes that the service is unavailable. |
Response time |
Indicates the time taken by the Citrix Cloud to respond to user requests. |
Secs |
A high value is a cause for concern, as it indicates that the Citrix Cloud service is responding slowly to requests. A low value is therefore desired for this measure. |