Citrix Cloud Connectivity Test
Unavailability of the Citrix Cloud service will deny users access to their critical applications/desktops. Slowness in accessing the cloud can have an adverse impact on the user experience with the cloud. To avoid this, administrators should periodically check the accessibility and the responsiveness of the cloud service, proactively detect potential anomalies, and immediately initiate measures to pre-empt such abnormalities. This is what the Citrix Cloud Connectivity test does.
This test connects to the Citrix Cloud service via a Java API client and in the process, reports the following:
- Whether/not the cloud service is available;
- How quickly is the cloud responding to requests
This way, the test points administrators to issues in connecting to the cloud.
Target of the test : A Citrix Cloud Connector
Agent deploying the test : An internal agent
Outputs of the test : One set of results for the Citrix Cloud Connector monitored
Parameter | Description |
---|---|
Test Period |
How often should the test be executed. |
Host |
The host for which the test is to be configured. |
Port |
The port at which the connector listens. By default, this is 443. |
Customer ID |
When configuring the Citrix Cloud service, you should have created an API client on the cloud, so that any external program can communicate with the cloud. This API client is tied to a customer ID. The Citrix Cloud API requires this customer ID, when calling REST APIs. To determine the customer ID that is mapped to the API client you created, refer to Determining the Customer ID Mapped to an API Client. |
Secure Client File Path |
When creating the API client on the cloud, you will be provided with an ID and a Secret for your client. Downloading this information saves a file named secureclient.csv. The eG agent uses the ID and Secret stored in this file to connect to the Citrix Cloud API. This is why, you will have to configure the Citrix Cloud Connectivity test with the full path to the secureclient.csv. Note: Before specifying the path of the secureclient.csv file, make sure that the API client is created and this file downloaded by a valid Citrix cloud user with Read-only administrator rights to virtual apps/desktops. To know how to create this user on the cloud, refer to |
Proxy Host and Proxy Port |
If the target Citrix Cloud Connector communicates with the Citrix Cloud via a proxy, then, you also need to configure the eG agent on the connector with the proxy server details. This will enable the eG agent to connect to the Citrix cloud without a glitch, and pull metrics. To facilitate this communication. do the following:
By default, both these parameters are set to none, indicating that the eG agent does not communicate with the Citrix Cloud via a proxy. Note:
|
Measurement | Description | Measurement Unit | Interpretation |
---|---|---|---|
Availability |
Indicates whether/not the Citrix Cloud portal is available/accessible. |
Percent |
If the value of this measure is 100, it indicates that the cloud service is available. The value 0 denotes that the service is unavailable. |
Response time |
Indicates the time taken by the Citrix Cloud to respond to user requests. |
Secs |
A high value is a cause for concern, as it indicates that the Citrix Cloud service is responding slowly to requests. A low value is therefore desired for this measure. |