Citrix Director provides a detailed and intuitive overview of virtual desktop environments. It enables support and helpdesk teams to quickly and seamlessly perform crucial support tasks for their end users while at the same time monitoring and troubleshooting system issues before they become system-critical.

Citrix VIrtual Apps and Desktops version 7 and higher support an Open Data (ODATA) API that third party applications can use to access the same metrics that administrators have access to from the Citrix Director tool. These metrics include data related to connection failures to virtual desktops, machines in a failure state, session usage, user logon duration with breakups of the login duration, and load balancing data. In v6, eG Enterprise leverages the ODATA API and reports the same metrics published in the Director console in the eG monitoring console using a dedicated Citrix Director 7.x monitoring model. This way, Citrix administrators need not have to work with multiple consoles and all the key performance information about the Citrix infrastructure is available from the eG Enterprise console itself.