CRM E-mail Router Test

The E-mail Router is an optional interface component that integrates your e-mail system with Microsoft Dynamics CRM, and routes qualified e-mail messages to and from your Microsoft Dynamics CRM organization.

The E-mail Router enables you to configure an interface between your Microsoft Dynamics CRM deployment and one or more servers running Exchange Server, Exchange Online accounts, or POP3 servers, for incoming e-mail. For outgoing e-mail, one or more SMTP servers, Exchange Web Services (EWS), or Exchange Online accounts are supported. E-mail messages come into the Microsoft Dynamics CRM system through the E-mail Router. To constantly monitor the email messages that are passing through the Email Router, use the CRM E-mail Router test.

This test monitors the Email router of the Microsoft Dynamics CRM 2011 server and reports the number of incoming email messages that are corrupted, the incoming email messages that failed during delivery and the incoming/outgoing email messages that were not delivered successfully. In addition, this test helps you to understand the performance of the email router service by providing you with the number of times the configuration of the email router service was refreshed, the number of times the service provider failed to load on the email router/failed during execution. This way the performance and efficiency of the email router can be accessed and improved!

Target of the test : A Microsoft Dynamics CRM 2011 Server

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Microsoft Dynamics CRM 2011 server to be monitored.

Configurable parameters for the test
Parameters Description

Test Period

This indicates how often should the test be executed.

Host

The host for which the test is to be configured.

Port

The port number at which the specified host listens to. By default, this is NULL.

Measurements made by the test
Measurement Description Measurement Unit Interpretation

Corrupted incoming messages

Indicates the number of incoming email messages of this instance that are potentially corrupted.

Number

 

Failure incoming messages

Indicates the total number of incoming email messages that failed during delivery i.e., the mailbox access attempts for delivery of the email messages were unsuccessful.

Number

A low value is desired for this measure. A high value for this measure is a clear indication of the storage space in the recipient mail box being full. In such cases, clearing the recipient mail box for space may drastically bring down the count of this measure.

Undelivered incoming messages

Indicates the number of incoming email messages of this instance that were not delivered successfully.

Number

A low value is desired for this measure.

Undelivered outgoing messages

Indicates the number of outgoing email messages of this instance that were not delivered successfully.

Number

 

Service configuration refreshes

Indicates the total number of times the configuration of the email router service was refreshed on this instance.

Number

 

Service provider load failures

Indicates the total number of times the service provider could not be loaded on the email router.

Number

 

Service providers aborted

Indicates the number of times the services of the service provider was aborted due to a longer execution time.

Number

 

Service providers failed

Indicates the number of times the service provider failed during execution.

Number

Frequent failure may disrupt the overall functioning of the Microsoft Dynamics CRM organization. Therefore, the value of this measure should be kept minimum.

Service providers removed

Indicates the number of times the service provider was deleted from the email router service configuration and removed from the schedule.

Number